Customer Success Manager jobs in Boston, MA

The Senior Customer Success Manager will own the post-sales client lifecycle, driving adoption, renewals, and expansion within a portfolio of customers. They will act as a central point of contact, ensuring customers achieve measurable value while meeting commercial KPIs.

The Strategic Enterprise Customer Success Manager will act as a trusted advisor to high-value enterprise clients, driving program maturity and measurable security outcomes. They will manage complex relationships, lead cross-functional initiatives, and leverage data to optimize customer security programs.

Manage a portfolio of customers, build strong relationships, and help clients achieve their goals and realize value from Validity’s solutions. Provide technical account guidance, conduct customer meetings and business reviews, identify opportunities for adoption and retention, and collaborate with account teams on customer outcomes and growth.

You will manage a high volume of customer accounts to drive product adoption, retention, and identify expansion opportunities. You will also act as a customer advocate while collaborating cross-functionally with internal teams to ensure effective solution utilization.

You will act as a strategic partner to enterprise customers, orchestrating internal teams to translate business goals into clear value narratives. You will also lead strategic reviews and analyze adoption trends to drive commercial recommendations and platform growth.

The Customer Success Manager will own the customer lifecycle, managing relationships, revenue, and contracts to ensure business outcomes. They will partner with engineering and operations teams to identify opportunities for quality control improvements and drive net revenue retention.

The Senior Customer Success Manager will own the post-sale success, value adoption, and retention of a portfolio of strategic OEM and insurance partners. They will serve as a trusted advisor to executive leadership, driving expansion revenue and shaping the company's strategic partnership success function.

Manage a portfolio of high-stakes enterprise accounts to ensure retention, renewals, and product adoption. Partner with cross-functional teams to drive product improvements and mentor junior staff members.

The Senior Customer Success Manager will act as a strategic advisor for high-value enterprise accounts, designing multi-year plans to drive cyber risk management outcomes. They will also mentor junior team members, lead process improvement initiatives, and build strong relationships with C-suite stakeholders.

The Customer Success Manager owns the complete account lifecycle, including renewals, retention, and expansion for assigned customers. They act as a trusted advisor to help clients realize business value and maximize their investment in Bitsight's platform.

Manage the strategic post-sale relationship for Onshape's largest enterprise customers to drive adoption, value realization, and expansion. Lead cross-functional account teams to ensure customer success, mitigate risks, and foster long-term advocacy.

Manage a shared queue of customer accounts to ensure successful configuration, onboarding, and renewal. Identify and resolve customer issues while providing feedback to improve internal playbooks and automation.

Manage a portfolio of enterprise customers to ensure successful adoption of the Tufin platform and delivery of Guided Success services. Act as the primary customer advocate and trusted advisor, coordinating internal resources to drive business value and retention.

Manage a portfolio of enterprise accounts to drive retention, renewals, and revenue growth through strategic planning. Advise executive stakeholders and translate advertising performance data into actionable growth strategies using AI-powered tools.

Manage existing hospital and healthcare customer relationships to drive satisfaction, adoption, and renewals. Act as the primary point of contact for escalations and collaborate internally to inform the Customer Success strategy.

Drive long-term customer value, adoption, and retention for a portfolio of Enterprise accounts as a trusted advisor. Lead strategic engagement programs and Executive Value Reviews while partnering with cross-functional pods to ensure business outcomes.

The role involves proactively driving new product attachment and fostering strong relationships with existing customers through on-boarding, up-selling, and cross-selling activities. Key duties include partnering with sales, acting as an advisor to ensure effective solution usage, and monitoring usage trends to mitigate renewal risks.

The Senior Customer Success Manager owns the relationship with assigned customers to drive platform adoption, retention, and business value. They act as a strategic advisor, leading onboarding, training, and identifying expansion opportunities while monitoring customer health.

The Associate Manager leads a team responsible for delivering customer success at scale to smaller accounts, focusing on operational excellence and continuous improvement. They are accountable for team performance, service standards, and driving customer satisfaction and retention through proactive engagement.

The Customer Success Manager will own the complete customer lifecycle, managing relationships, revenue, and outcomes for automotive and industrial accounts. They will act as a trusted advisor to stakeholders, driving product adoption, identifying expansion opportunities, and ensuring measurable business value.

Lead strategic relationships with enterprise accounts to drive adoption, retention, and growth while partnering cross-functionally to deliver value. Conduct executive business reviews and proactively manage account health to ensure customer satisfaction and ROI.

You will lead, develop, and scale a team of Technical Customer Success Managers while defining operational playbooks and metrics to ensure customer health. You will also engage directly with engineering executives to drive renewals, expansions, and strategic outcomes across the portfolio.