Associate Customer Success Manager - Boston

About Datadog Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Datadog

Datadog provides cloud-scale monitoring and security for metrics, traces and logs in one unified platform.

SaaSAPMSoftwareLog ManagementCloudDevOpsMonitoringInfrastructureDistributed SystemsCloud Computing

D

datadoghq.com

1,001-5,000 employees

Software Development

New York, NY

2010

Public Company

602k LinkedIn followers

Raised $1B

• Identify and qualify opportunities to expand small customers existing Datadog footprint
• Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
• Troubleshoot on issues to ensure a positive customer experience and continued product adoption
• Proactively work with customers to find expansion opportunities and increase loyalty and retention
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
• Act as advisor to customers to ensure they’re leveraging the solution effectively

• Customer-minded, always trying to provide the most value possible
• Driven and motivated by a career in sales with a strong desire to grow a career in customer success
• A strong communicator (written and verbal) with excellent attention to detail
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
• A self-starter who can multitask and adapt to changing situations
• Strong with time management and feel confident working in a high volume, high velocity role
• Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
• Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
• The reasonably estimated yearly salary for this role at Datadog is
• $68,000—$90,000 USD
• About Datadog
• Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.