Enterprise Customer Success Manager

About Foley Foley is a leading-edge software for transportation risk, DOT compliance, and employee screening. Our team pairs deep regulatory expertise with innovative and automated technology, providing you with an easy-to-use, comprehensive platform. Working alongside the transportation, construction, manufacturing, and other safety-sensitive industries, Foley is a trusted platform to help hire better drivers, faster and lower risk for fleets of all sizes. Whether you are the sole driver or have a nation-wide team behind the wheel, Foley's software can streamline required files and employee screening. We transform insight into actionable data that changes the way insurers, contractors, and auditors view your fleet risk. Smarter data. Safer fleets. Lower risk.

Foley

Driving Your Business Forward

Drug & Alcohol TestingEmployee Background ChecksEmployee MonitoringSocial Media & Digital Activity ScreensTransportation FactoringPermits & RegistrationsIFTAFMCSADOT RegulationsDOT Compliance

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F

foley.io

201-500 employees

Software Development

Hartford, CT

1992

Privately Held

28k LinkedIn followers

• Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
• Develop and execute account plans aligned with customer goals and business outcomes.
• Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.
• Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
• Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.
• Contribute to scaling initiatives that improve customer success processes, tools, and programs.

• You have 5–7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment—ideally supporting compliance, logistics, or transportation clients.
• You’re adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning.
• You excel at building trust with senior stakeholders across HR, Compliance, Safety, and Procurement.
• You’re data-driven, collaborative, and skilled at translating customer objectives into tangible business outcomes.
• You might thrive in this role if you’re proactive, resourceful, and energized by solving complex customer challenges.
• Understanding of DOT compliance across multiple modalities (FMCSA, PHMSA, etc.) and how it connects to technology adoption and customer workflows preferred.
• Location: This role is primarily remote (US-based), with the expectation of occasional visits to our offices for team collaboration, training, or company events.
• This role may be based remotely out of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

• Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.
• Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.
• Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.