Strategic Customer Success Manager - Onshape

About PTC PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status Copyright 2025 PTC Inc. and its Licensors. All Rights Reserved

PTC

Product Development SolutionsPLM - Product Lifecycle ManagementCAD- Computer Aided DesignInternet of ThingsApplication Lifecycle ManagementService Lifecycle ManagementSupply Chain ManagementAugmented Realityvirtual realitydigital transformation

P

ptc.co/VLED30oHtEh

5,001-10,000 employees

Software Development

Boston, Massachusetts

Public Company

428k LinkedIn followers

Raised $1B

• Own the strategic post-sale relationship for a portfolio of Onshape’s largest
• enterprise customers. You will help complex organizations deploy Onshape,
• accelerate adoption, manage change, realize measurable business value, and build
• the conviction to renew, expand, and advocate. This is a high-impact individual
• contributor role for a customer leader who can operate with executives,
• coordinate complex programs, and turn customer insight into action.
• Lead the customer journey from enterprise handoff through deployment,
• adoption, value realization, renewal, expansion, and advocacy.
• Services, connecting customer priorities, critical use cases, stakeholders,
• risks, and measurable outcomes.
• Lead executive success reviews that demonstrate progress, reinforce return on
• investment, surface obstacles, and align on the next set of business
• priorities.
• Guide complex implementations and change initiatives, establishing clear
• milestones, ownership, governance, and success measures.
• Build trusted relationships across customer organizations, from day-to-day
• champions to executive decision-makers.
• Map customer organizations and decision dynamics to deepen engagement,
• develop multiple champions, and reduce dependency on any single
• relationship.
• Orchestrate a unified Onshape account team across Customer Success, Sales,
• Technical Services, Product, and other partners so the customer experiences
• one coordinated organization.
• cross-functional execution through resolution.
• Identify opportunities to expand Onshape’s impact within an account or across
• business units, then partner with Sales to qualify and advance those
• opportunities.
• Turn strong customer outcomes into advocacy through referrals, customer
• stories, spotlights, and other opportunities to share success.
• Bring structured customer feedback and market insight to Product and business
• teams, closing the loop with customers and helping influence priorities.
• Meet or exceed Customer Success goals related to customer value, retention,
• growth, risk management, and advocacy.
• Customers can clearly connect Onshape adoption to the outcomes that matter to
• their business.
• Executive sponsors and champions are engaged, informed, and confident in the
• partnership.
• accountability.
• Risks are identified early and addressed with coordinated action.
• Renewal, expansion, and advocacy are earned through demonstrated value, not
• last-minute activity.

Required

• 5+ years of measurable success in enterprise Customer Success, strategic
• account management, consulting, or a comparable customer-facing role with
• complex organizations.
• A record of improving adoption, retention, growth, or customer outcomes in a
• B2B SaaS or technology environment.
• Executive presence and the ability to communicate business value credibly
• with leaders, technical stakeholders, and end users.
• Strong program and project leadership, including the ability to structure
• complex deployments or change initiatives with limited direction.
• Business acumen and curiosity. You learn how customers operate, uncover the
• problems behind the request, and connect product capabilities to meaningful
• outcomes.
• Analytical judgment. You can interpret customer and product data, separate
• signal from noise, and translate findings into a clear recommendation or
• action plan.
• Cross-functional influence. You create alignment without relying on formal
• authority and balance customer needs with sound business decisions.
• Excellent written, verbal, and presentation skills, with the judgment to
• adapt content for the audience.
• Comfort working in a fast-moving, metrics-oriented environment while handling
• sensitive customer and business information with discretion.
• Ability to travel 20%
• Ability to come into our Boston office on a hybrid model

Preferred

• Experience with CAD, product development, engineering, manufacturing, or
• digital transformation.
• Experience with Salesforce and customer-success, support, or work-management
• platforms such as ChurnZero, Zendesk, or Jira.
• A bachelor’s degree or equivalent practical experience.
• Onshape is a cloud-native CAD and product data management platform built to help
• design and engineering teams collaborate differently. We see ourselves as a
• company that helps customers make amazing products. In this role, you will work
• with organizations tackling meaningful product-development challenges and help
• them turn new technology into sustained business value.
• You will join a collaborative team where Customer Success has a direct role in
• customer outcomes, growth, and the feedback that shapes the business. The role
• offers broad visibility, complex problems to solve, and the opportunity to make
• an impact with some of Onshape’s most strategic customers.
• PTC carefully considers a wide range of factors when determining compensation.
• The anticipated annual salary range for this position is between $122,000 -
• 155,000. The anticipated annual salary range encompasses both the base salary
• and the on-target incentive compensation that may be attained in this role. The
• salary range reflects a good-faith estimate of compensation at the time of
• posting.
• Actual compensation may vary based on a candidate's skills, qualifications,
• experience, and location. Eligible employees also have the opportunity to become
• a PTC shareholder through our employee share purchase program (ESPP) which
• allows for the purchase of discounted PTC stock. Certain roles may also
• be eligible for participation in our equity programs. Employees may be eligible
• for medical, dental and vision insurance, paid time off and sick leave, tuition
• reimbursement, 401(k) contributions and employer match, flexible spending
• accounts, life insurance, disability coverage and if you are an office-assigned
• employee, a generous commuter subsidy. All total rewards and benefits programs
• are subject to plan eligibility and other terms and conditions. For more
• information about PTC’s comprehensive benefits, please visit our
• This position is not eligible for employment-based immigration sponsorship.
• Applicants must be authorized to work in the United States without requiring
• current or future sponsorship from PTC.
• At PTC, we believe in the power of diverse ideas and perspectives. As a global
• company that values and respects all identities, cultures, and perspectives, we
• strive to create an inclusive PTC for ALL through an environment where everyone
• feels like they belong and are empowered to bring their true, authentic selves
• For more information about PTC’s comprehensive benefits and our AI usage, please
• visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers).
• Applications will be accepted on an on-going basis until the opportunity is
• filled.
• PTC endeavors to make ptc.com/careers accessible to all users. If you would like
• to contact us regarding the accessibility of our website or need assistance
• completing the application process, please contact PTC's Talent Acquisition team
• at TalentAcquisition@ptc.com. This contact information is for accommodation
• requests only and cannot be used to inquire about the status of applications.
• technologies to transform the physical world. It’s about showing up as you are
• and working alongside some of today’s most talented industry leaders to
• transform the world around you.
• If you share our passion for problem-solving through innovation, you’ll likely
• become just as passionate about the PTC experience as we are. Are you ready to
• explore your next career move with us?
• We respect the privacy rights of individuals and are committed to handling
• Personal Information responsibly and in accordance with all applicable privacy

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Sick leave
• Tuition reimbursement
• 401(k) contributions
• Employer match
• Flexible spending accounts
• Life insurance
• Disability coverage
• Commuter subsidy
• Employee share purchase program
• Equity programs