Customer Success Manager

About Layer Health Layer Health is a healthcare AI company spun out of MIT and backed by GV (Google Ventures), General Catalyst, MultiCare Health System and Froedtert Health. We are solving the information problem in healthcare.

Layer Health

Building the AI layer for healthcare - powered by large language models.

L

layerhealth.com

2-10 employees

Software Development

Privately Held

7k LinkedIn followers

Raised $25M

• Serve as the primary point of contact for customer, including questions,
• issues and escalations
• Proactively identify opportunities to drive customer satisfaction and
• retention
• Manage cross functional efforts in service of customer success, including
• Establish trust and credibility with healthcare stakeholders, including
• clinicians, IT teams, and operations leaders
• Help build internal processes and playbooks as we scale the function

• 3-5 years of healthcare-focused experience in Customer Success, Program
• Management, or a client-facing implementations/support role
• Excellent communication and relationship-building skills
• Comfortable working in a fast-paced, evolving startup environment
• Strong project management instincts; ability to drive despite ambiguity
• Curious, proactive, and energized by solving complex problems
• You’re looking forward to working with our in-person teams in Boston or New
• York City (this role is hybrid three days per week in either location).
• Familiarity with tools like Smartsheets, Notion, Slack or project management
• platforms
• Experience implementing in EMRs
• Expected compensation range for this role is $120,000-160,000. Compensation is
• dependent on experience, overall fit to our role, and candidate location.
• Expected compensation ranges for this role may change over time. If your
• compensation requirement is greater than our posted salary ranges, please still
• consider applying to our role. We will make a determination as to whether an
• exception can be made.
• If you are excited about this role, we encourage you to apply even if you don't
• feel that you meet every single requirement. We're eager to meet people that
• believe in our mission and can contribute to our team in a variety of ways. We
• welcome diverse perspectives, rigorous thinking, and fearlessness in challenging
• the status quo.
• Layer Health is committed to fostering an environment of inclusion that is free
• Join us and help us transform healthcare with AI.