Technology, Information and Internet · 183 people
Customer Success Manager
Posted 15 Oct
What’s this role about? Manage a portfolio of enterprise accounts to drive retention, renewals, and revenue growth through strategic planning. Advise executive stakeholders and translate advertising performance data into actionable growth strategies using AI-powered tools.
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Company
About Teikametrics Teikametrics is an AI-powered retail marketplace optimization platform that helps brands and agencies drive profitable growth across Amazon, Walmart, and TikTok Shop. Powered by ARI, Teikametrics’ proprietary, patent-pending Generative AI engine, the platform unifies advertising, listing content, inventory planning, and performance analytics into a single operating system to enable faster, smarter decision-making without adding headcount or managing disconnected tools. Purpose-built for retail marketplaces, Teikametrics connects the levers that determine profitability, helping thousands of brands and agencies scale efficiently and grow with confidence.
Teikametrics
Artificial Retail Intelligence Built for Scaling Brands on Amazon, Walmart and TikTok Shop.
Responsibilities
- Own customer retention, renewals, and expansion opportunities while protecting recurring revenue.
- Analyze advertising and marketplace performance to identify risks, opportunities, and actionable growth recommendations.
- Partner with Advertising Operations, Sales, Product, Finance, and leadership to deliver customer value and resolve complex challenges.
- Leverage AI, automation, and emerging advertising capabilities to improve customer outcomes and operational efficiency.
Qualification
- 5+ years in Customer Success, Strategic Account Management, eCommerce, retail media, digital advertising, or B2B SaaS.
- Proven success managing enterprise accounts, driving renewals and expansion, and mitigating churn.
- Strong knowledge of Amazon and Walmart advertising, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP.
- Experience advising senior stakeholders, leading business reviews, and handling commercial negotiations.
- Ability to interpret advertising performance data and translate insights into strategic recommendations.
- Familiarity with Salesforce or other CRM systems, reporting tools, and cross-functional account management.
- Relationship Management: Build trusted, long-term executive partnerships.
- Commercial Acumen: Understand retention, renewals, expansion, and customer ROI.
- Strategic & Analytical Thinking: Turn data into actionable business recommendations.
- Executive Communication: Influence stakeholders and navigate difficult conversations.
- Operational Excellence: Manage priorities and deliver on commitments.
- Technology & Ownership: Leverage AI and automation while taking accountability for customer outcomes
- The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to: skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
- In addition to base salary, the compensation for this role includes potential opportunities for bonus or commissions, and equity grants. Speak with your recruiter for more information.
- At Teikametrics, you’ll experience the excitement of a growth-stage company with the stability of an established market leader. You’ll also have the opportunity to work with cutting-edge AI technology that’s transforming the industry, while collaborating with top brands redefining the future of eCommerce. With a remote-first culture we value impact over location and you’ll have the flexibility to work when you’re most productive and effective. Join us on our mission to be the world’s leading Marketplace Optimization Platform, used by every seller and brand owner.
- Everyone’s work preferences are different but regardless of work style, we like to take care of our people. Benefits of becoming part of Team Teika
- Competitive cash (we don’t discount based on location)
- A robust benefits package effective on day one!
- Generous stock option packages and investment opportunities
- Flexible work schedule - work when you’re most productive and effective!
- Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com).
- If you're unsure about a communication you've received, please contact us directly at careers@teikametrics.com to verify.
- Pay Range
- $79,000—$125,000 USD
Benefits
- Competitive cash
- Robust benefits package
- Stock option packages
- Investment opportunities
- Unlimited paid vacation policy
- Flexible work schedule
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