Commercial Customer Success Manager (Key Accounts)

About Datadog Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Datadog

Datadog provides cloud-scale monitoring and security for metrics, traces and logs in one unified platform.

SaaSAPMSoftwareLog ManagementCloudDevOpsMonitoringInfrastructureDistributed SystemsCloud Computing

D

datadoghq.com

1,001-5,000 employees

Software Development

New York, NY

2010

Public Company

602k LinkedIn followers

• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in
• existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution
• effectively
• Monitor and identify usage trends to uncover renewal risks and promote
• greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support,
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5-7 years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections
• without direct guidance for up-sell and cross sell activities
• Datadog values people from all walks of life. We understand not everyone will
• meet all the above qualifications on day one. That's okay. If you’re passionate
• about technology and want to grow your experience, we encourage you to apply.

• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• employment and the nature of your employment with Datadog.
• Datadog offers a competitive salary and equity package, and may include variable
• compensation. Actual compensation is based on factors such as the candidate's
• skills, qualifications, and experience. In addition, Datadog offers a wide range
• of best in class, comprehensive and inclusive employee benefits for this role
• including healthcare, dental, parental planning, and mental health benefits, a
• 401(k) plan and match, paid time off, fitness reimbursements, and a discounted
• employee stock purchase plan.
• The reasonably estimated yearly salary for this role at Datadog is
• $89,000—$118,000 USD
• Datadog is the leading observability and security platform for the AI era,
• providing businesses with unified visibility across the technology stack to
• manage complexity at scale. It brings applications, infrastructure, data,
• models, and security into one place, using AI to detect and resolve issues
• before they impact customers. Trusted globally by Fortune 500 companies and
• high-growth AI leaders, Datadog enables businesses to move faster with clarity
• and confidence. Learn more about #DatadogLife on Instagram