Senior Customer Success Manager

About Bitsight Bitsight is the global leader in cyber risk intelligence, leveraging advanced AI to empower organizations with precise insights derived from the industry’s most extensive external cybersecurity dataset. With more than 3,500 customers and over 68,000 organizations active on its platform, Bitsight delivers real-time visibility into cyber risk and threat exposure, enabling teams to rapidly identify vulnerabilities, detect emerging threats, prioritize remediation, and mitigate risks across their extended attack surface. Bitsight proactively uncovers security gaps across infrastructure, cloud environments, digital identities, and third- and fourth-party ecosystems. From security operations and governance teams to executive boardrooms, Bitsight provides the unified intelligence backbone required to confidently manage cyber risk and address exposures before they impact performance.

Bitsight

Third Party Risk ManagementSecurity PerformanceContinuous MonitoringCyber Insurance UnderwritingCyber Risk ManagementCybersecurity SolutionsMergers & Acquisitions Due DiligenceCyber Insurance Risk ManagementThird Party Security RiskCyber Risk Aggregation

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bitsight.com

501-1,000 employees

Software Development

Boston, Massachusetts

Privately Held

88k LinkedIn followers

Raised $399M

• Over 3500 customers trust Bitsight
• Over 600 teammates are dispersed throughout Boston, Raleigh, New York,
• Lisbon, Singapore, and remote
• You independently own 90 Tier 3-4 enterprise engagements (high spend/growth
• potential) or a scaled volume of 200+ customers with focus on moderate-to-high
• maturity engagements. You manage a $3.5M+ book of business or 30 strategic
• accounts. You lead initiatives to improve team processes and may manage your own
• account assignment and resource alignment.
• Own strategic relationships and outcomes for the most complex, highest-value,
• or most strategic accounts
• Design and execute multi-year strategic account plans anticipating customer
• evolution; position Bitsight as essential long-term partner
• Conduct executive-level business reviews demonstrating business impact,
• competitive differentiation, and informing customer strategy
• Build and maintain C-suite relationships (CISOs, CROs, Board observers);
• serve as strategic advisor on cyber risk and security outcomes
• councils—that elevate customer maturity and position Bitsight as authority
• expanding relationship depth and value
• relationships; help recruiting and team development
• Lead initiatives and teams to improve CS processes; identify practice/process
• improvement areas and propose solutions

Required

• Strategic visionary: See accounts through 2-3 year lens; anticipate customer
• needs and competitive positioning
• Executive presence: Command credibility with C-suite stakeholders; navigate
• complex organizational dynamics
• Industry/technical expertise: In-depth understanding of cyber risk trends,
• frameworks, threat landscape, and competitive positioning
• Thought leadership: Recognized as SME across organization; contribute to
• blogs, white papers, marketing events, industry panels
• Mentorship & team leadership: Elevate junior CSMs; help with recruiting;
• ensure ongoing learning and development
• Cross-functional influence: Represent customer voice in strategy; drive
• outcomes across teams without direct authority
• management, solutions consulting, or enterprise roles
• Expertise in cybersecurity, cyber risk management, and industry trends;
• recognized as trusted advisor on security strategy
• Proven success managing large, complex, multi-stakeholder accounts through
• full lifecycle; strong ARR expansion track record

Preferred

• understanding of compliance, governance, threat landscape
• Executive relationship management and C-level communication experience;
• public speaking and thought leadership presence
• The anticipated hiring base salary range for this position is 88,000.00 -
• 109,500.00 USD Annual for US-based employees. This range reflects the minimum
• and maximum target for new hire salaries for the position across all US
• locations, is based on a full-time work schedule, and is Bitsight’s good faith
• estimate as of the date of this posting. Within the range, individual pay is
• determined by work location and additional factors, including job-related
• skills, experience, and relevant education or training.
• This means we do not tolerate discrimination of any kind and are committed to
• Culture. We put our people first. Bitsight offers best in class benefits. We
• devote the same energy to nurturing our company's inclusive culture as we apply
• to serving our customers' needs. Working at Bitsight will give you the
• opportunity to fulfill your professional goals and expand your skills.
• Open-minded. If you got to this point, we hope you’re feeling excited about the
• job description you just read.  Even if you don’t feel that you meet every
• single requirement, we still encourage you to apply.  We’re eager to meet people
• that believe in Bitsight’s mission and can contribute to our team in a variety
• of ways.
• This role uses AI-assisted transcription during the interview process. All
• hiring decisions are made by our recruitment team.

• Medical insurance
• Dental insurance
• Vision insurance
• Paid parental leave
• Flexible time off
• 401(k) plan
• Life insurance
• Disability insurance
• Tuition reimbursement
• Bonus plan
• Commission plan
• Equity grant