Customer Success Manager

About Bitsight Bitsight is the global leader in cyber risk intelligence, leveraging advanced AI to empower organizations with precise insights derived from the industry’s most extensive external cybersecurity dataset. With more than 3,500 customers and over 68,000 organizations active on its platform, Bitsight delivers real-time visibility into cyber risk and threat exposure, enabling teams to rapidly identify vulnerabilities, detect emerging threats, prioritize remediation, and mitigate risks across their extended attack surface. Bitsight proactively uncovers security gaps across infrastructure, cloud environments, digital identities, and third- and fourth-party ecosystems. From security operations and governance teams to executive boardrooms, Bitsight provides the unified intelligence backbone required to confidently manage cyber risk and address exposures before they impact performance.

Bitsight

Third Party Risk ManagementSecurity PerformanceContinuous MonitoringCyber Insurance UnderwritingCyber Risk ManagementCybersecurity SolutionsMergers & Acquisitions Due DiligenceCyber Insurance Risk ManagementThird Party Security RiskCyber Risk Aggregation

B

bitsight.com

501-1,000 employees

Software Development

Boston, Massachusetts

Privately Held

88k LinkedIn followers

Raised $399M

• Over 3500 customers trust Bitsight
• Over 600 teammates are dispersed throughout Boston, Raleigh, New York,
• Lisbon, Singapore, and remote
• You independently manage 50 Tier 3-4 customer engagements per quarter (typically
• lower-to-mid spend/growth potential in Enterprise and Commercial accounts) or a
• scaled volume of 200+ accounts. You own your book of customer success outcomes,
• account health, renewals, and expansion opportunities. Account assignment and
• resource alignment is co-managed with your manager.
• Manage complete account lifecycle, owning renewals, retention, and expansion
• outcomes for assigned customers
• Develop and execute strategic account plans aligned to customer objectives,
• security maturity, and identified use cases
• Lead onboarding, operationalization, adoption, and maturity phases;
• proactively engage customers to ensure value realization
• intelligence directly impacts risk management and business goals
• Build and maintain relationships with key stakeholders (security directors,
• CISOs, risk leads), understanding their strategic initiatives
• Identify and develop expansion opportunities—new use cases, teams, product
• capabilities; partner with sales to advance conversations
• intervening before churn risk escalates
• Demonstrate advanced ability to identify and communicate upsell, cross-sell,
• and renewal likelihood in line with customer-defined goals

• Strategic thinking: Look beyond tactical day-to-day needs; help customers see
• long-term value and ROI
• Account/customer management: Consistently identify account risk and take
• action to increase health; build relationships with executives
• Advanced platform & program knowledge: Expert on platform features,
• functionality, and customer program development
• Industry awareness: Understand industry trends, competitive positioning, new
• technologies, and threat landscape
• Communication & collaboration: Tailor approach to different stakeholder
• levels; collaborate across sales, support, product teams
• Data-driven execution: Use metrics to guide decisions, track progress, and
• demonstrate value; maintain CRM compliance
• management, solutions consulting, or related B2B SaaS role
• frameworks (NIST, ISO); industry awareness preferred
• Proven track record managing customer renewals, retention, and expansion
• outcomes
• certifications (CTPRP, CISSP, PMP) a plus
• Strong executive communication, presentation skills, and ability to customize
• content for unique use cases
• The anticipated hiring base salary range for this position is 63,700.00 -
• 80,000.00 USD Annual for US-based employees. This range reflects the minimum and
• maximum target for new hire salaries for the position across all US locations,
• is based on a full-time work schedule, and is Bitsight’s good faith estimate as
• of the date of this posting. Within the range, individual pay is determined by
• work location and additional factors, including job-related skills, experience,
• and relevant education or training.
• This means we do not tolerate discrimination of any kind and are committed to
• Culture. We put our people first. Bitsight offers best in class benefits. We
• devote the same energy to nurturing our company's inclusive culture as we apply
• to serving our customers' needs. Working at Bitsight will give you the
• opportunity to fulfill your professional goals and expand your skills.
• Open-minded. If you got to this point, we hope you’re feeling excited about the
• job description you just read.  Even if you don’t feel that you meet every
• single requirement, we still encourage you to apply.  We’re eager to meet people
• that believe in Bitsight’s mission and can contribute to our team in a variety
• of ways.
• This role uses AI-assisted transcription during the interview process. All
• hiring decisions are made by our recruitment team.

• Medical insurance
• Dental insurance
• Vision insurance
• Paid parental leave
• Flexible time off
• 401(k) plan
• Life insurance
• Disability insurance
• Tuition reimbursement
• Equity grant