Customer Success Manager, Automotive

About Lumafield Lumafield's manufacturing intelligence platform helps engineers see inside their work with unprecedented clarity, transforming the way products are designed and made. Products include Neptune, Triton, and Saturn industrial X-ray CT scanners; Mars high-volume in-line inspection solution; and Voyager, cloud-based analysis software. The company is headquartered in San Francisco with an additional office in Cambridge, Mass.

Lumafield

Design, build, and ship products at the speed of light.

L

lumafield.com

51-200 employees

Computer Hardware Manufacturing

San Francisco, California

2019

Privately Held

38k LinkedIn followers

Raised $192.5M

• Own the relationships, revenue, contracts, and outcomes associated with your accounts
• Serve as the primary point of contact and trusted advisor for your customer accounts
• Partner with customer engineering, quality, and operations teams to identify opportunities and advise on how to improve quality control, accelerate root cause analysis, and achieve operational efficiencies
• Project manage delivery and adoption of Lumafield’s technical solutions
• Build a deep technical understanding of customers’ products, designs, manufacturing processes, and quality needs
• Lead business reviews and develop mutual customer success plans tied to measurable business outcomes
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
• Proactively manage renewal processes, mitigate churn risk, and maintain account health
• Uncover upsell, cross-sell, and new use case opportunities to expand product usage
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success and goal planning, product roadmap reviews, and adoption check-ins
• Help build and improve scalable customer success processes, templates, playbooks, and best practices
• Follow up consistently and maintain strong ownership across customer commitments

• B.S. degree in Engineering
• 10+ years of professional experience, including technical experience in engineering or manufacturing and client-facing experience such as consulting or program management
• Experience working in automotive or industrial manufacturing
• Experience at an automotive OEM or Tier 1 supplier is strongly preferred; strong experience with manufactured B2B industrial products is also relevant
• Deep familiarity with manufacturing processes, terminology, quality systems, and supplier ecosystems
• Passionate about Lean, process improvement, quality, and bringing technology into manufacturing
• Excellent verbal and written communication skills that flex to be effective across levels of an organization
• Commercial business exposure and interest, including understanding of budget cycles and planning
• Ability to independently create and deliver executive-level presentations
• Extremely organized and ready to dive head first into a rapidly scaling startup environment
• MBA or equivalent business experience
• Program Management experience
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• $140,000 - $165,000 a year
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• Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!
• Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!
• Reach out if you want to be a part of what we are building.

• Health & wellness stipend
• 401k
• Parental leave
• Flexible PTO
• Commuter benefits
• Company wide events
• Equity compensation