Senior Customer Success Manager, Strategic Partnerships

About Bitsight Bitsight is the global leader in cyber risk intelligence, leveraging advanced AI to empower organizations with precise insights derived from the industry’s most extensive external cybersecurity dataset. With more than 3,500 customers and over 68,000 organizations active on its platform, Bitsight delivers real-time visibility into cyber risk and threat exposure, enabling teams to rapidly identify vulnerabilities, detect emerging threats, prioritize remediation, and mitigate risks across their extended attack surface. Bitsight proactively uncovers security gaps across infrastructure, cloud environments, digital identities, and third- and fourth-party ecosystems. From security operations and governance teams to executive boardrooms, Bitsight provides the unified intelligence backbone required to confidently manage cyber risk and address exposures before they impact performance.

Bitsight

Third Party Risk ManagementSecurity PerformanceContinuous MonitoringCyber Insurance UnderwritingCyber Risk ManagementCybersecurity SolutionsMergers & Acquisitions Due DiligenceCyber Insurance Risk ManagementThird Party Security RiskCyber Risk Aggregation

B

bitsight.com

501-1,000 employees

Software Development

Boston, Massachusetts

Privately Held

88k LinkedIn followers

Raised $399M

• Over 3500 customers trust Bitsight
• Over 600 teammates are dispersed throughout Boston, Raleigh, New York,
• Lisbon, Singapore, and remote
• high-revenue OEM, and insurance customers, with direct accountability for NRR
• improvement, expansion revenue targets, and retention of critical accounts
• Serve as the primary executive point of contact and trusted strategic advisor
• to the partner C-suite, executive leadership, product management,
• engineering, research and operations teams
• Develop and execute comprehensive, multi-year partner success strategies
• aligned to executive buyers business objectives, value realization metrics,
• competitive positioning, and growth targets
• Own the qualification of expansion: identify, evangelize, structure, and
• partner with sales on high-value expansion opportunities including driven by
• signals such as; usage, new modules, adjacent solutions, vertical expansion,
• and strategic initiatives
• Lead executive business reviews and strategic partnership planning sessions,
• presenting adoption metrics, value realization, competitive benchmarking,
• roadmap alignment, and renewal/expansion readiness to C-level executives.
• This role will require some travel to visit customers onsite.
• strategic partnership portfolio; drive partner satisfaction and Net Promoter
• Shape and evolve the customer success strategy and playbooks for strategic
• partnerships, establishing customer defined goals and maturity; best
• practices, frameworks, and scalable processes that other CSMs and teams can
• leverage
• Mentor and develop CSMs and account management team members on strategic
• partnership management, executive engagement, and relationship dynamics
• Serve as a voice of strategic partner customers within the organization;
• influence product roadmap, feature prioritization, business and technical
• strategy based on partner feedback and market positioning
• Collaborate with the CRO, VP and Director of Customer Success to define KPIs,
• success metrics, and organizational priorities for the strategic partnerships
• segment
• development, GTM alignment, and long-term partnership growth strategy
• Align closely with Sales, Product Management, Engineering, Sales Engineering,
• Professional Services, and Support teams to ensure seamless integration and
• implementation of Bitsight capabilities into partner platforms and workflows
• configurations, and operational scalability requirements specific to their
• OEM, or insurance models
• Develop best-practice guidance on value goals, maturity, workflows, SLAs,
• success metrics, and competitive positioning tied to Bitsight-powered
• offerings
• Deliver partner-focused training, enablement content, digital touchpoints and
• certification programs for partner teams and personas
• Serve as a liaison between partners and Bitsight technical teams, advocating
• for needs, identifying gaps, managing expectations and contributing to
• product roadmap alignment
• strategies, workflows, objectives, and models
• Proactively monitor partner health signals, adoption milestones, NPS/CSAT,
• product usage trends, and time-to-value metrics to identify risk, drive
• adoption, and accelerate ROI
• operationalization, and integration decisions with their existing security
• infrastructure
• Present adoption metrics, usage insights, and risk assessments to internal
• and external stakeholders, demonstrating platform effectiveness and value
• delivery
• Identify expansion pathways across increased coverage, advanced modules,
• add-ons, and cross-sell opportunities within partner customer bases
• partnership customer business evolution
• Lead risk mitigation strategies and renewal planning to ensure proactive
• engagement and strong expansion narratives
• Contribute 10%+ of time to scalable CS processes and playbooks that support
• repeatable partner success and predictable revenue performance
• Leverage operations tools (Claude, Gainsight, Salesforce, Pendo and related
• CS tooling) to deliver data-driven, scalable partner engagement
• Champion the partner's voice internally, advocating for their needs and
• identifying systemic improvements to support partner growth

Required

• Post-sales or customer success experience including Customer Success,
• Strategic Account Management, Solutions Consulting, Professional Services, or
• Program Management in SaaS or software partnership environments
• Proven track record managing large portfolios (80+ accounts) of enterprise,
• strategic, or high-revenue partner accounts with direct accountability for
• revenue retention, expansion, and NRR improvement
• Direct experience supporting OEM, MSSP, ISV, platform, or integration-driven
• customers; experience in cybersecurity, threat intelligence, risk management,

Preferred

• relationships across matrixed organizations; proven ability to influence
• executive decision-making and drive strategic alignment
• Experience leading or contributing to scalable CS strategy, process design,
• or organizational best practices; track record of mentoring and developing
• teams is a plus
• Background in insurance software, managed services, platform distribution
• models, or enterprise security software is highly valued
• Strong technical aptitude with practical understanding of APIs, integrations,
• data feeds, and complex platform configurations
• Familiarity with cybersecurity concepts, threat intelligence workflows,
• managed detection and response (MDR), SIEM/SOAR platforms, or risk management
• frameworks
• Experience advising on and supporting integrations across enterprise security
• ecosystems (e.g., SIEM, SOAR, EDR, GRC, ticketing systems, threat
• intelligence platforms)
• Comfort operating in technically sophisticated environments; ability to
• engage confidently with security practitioners, architects, and CISOs
• Exceptional executive communication and presentation skills; ability to
• influence and align stakeholders at all organizational levels
• Strong business acumen with ability to translate technical requirements into
• business outcomes and commercial value
• Proven ability to identify, analyze, and articulate expansion opportunities;
• understand commercial models, licensing, and partner margin dynamics
• Demonstrated project management excellence, including managing multiple
• concurrent complex engagements, timelines, and stakeholder expectations
• Consulting mindset with proven problem-solving, analytical, and strategic
• thinking capabilities
• The anticipated hiring base salary range for this position is 88,000.00 -
• 109,500.00 USD Annual for US-based employees. This range reflects the minimum
• and maximum target for new hire salaries for the position across all US
• locations, is based on a full-time work schedule, and is Bitsight’s good faith
• estimate as of the date of this posting. Within the range, individual pay is
• determined by work location and additional factors, including job-related
• skills, experience, and relevant education or training.
• This means we do not tolerate discrimination of any kind and are committed to
• Culture. We put our people first. Bitsight offers best in class benefits. We
• devote the same energy to nurturing our company's inclusive culture as we apply
• to serving our customers' needs. Working at Bitsight will give you the
• opportunity to fulfill your professional goals and expand your skills.
• Open-minded. If you got to this point, we hope you’re feeling excited about the
• job description you just read.  Even if you don’t feel that you meet every
• single requirement, we still encourage you to apply.  We’re eager to meet people
• that believe in Bitsight’s mission and can contribute to our team in a variety
• of ways.
• This role uses AI-assisted transcription during the interview process. All
• hiring decisions are made by our recruitment team.

• Medical insurance
• Dental insurance
• Vision insurance
• Paid parental leave
• Flexible time off
• 401(k) plan
• Life insurance
• Disability insurance
• Tuition reimbursement
• Equity grant