Customer Success Manager jobs in Chicago, IL

Manage a portfolio of named mid-market customers, driving platform adoption, retention, and expansion through success plans, executive reviews, and data-informed guidance. Coordinate with internal teams to mitigate risk, support renewals and growth, resolve escalations, document customer outcomes, and advocate for customer needs.

Lead the post-sale engagement, retention, and growth for customers using Stripe's Revenue and Finance Automation product suite. Act as a trusted advisor to senior executives to maximize product value and advocate for customer needs to internal product teams.

You will partner with complex enterprise customers to guide their AI-driven customer service transformation through project scoping, requirements gathering, and solution design. Additionally, you will monitor usage patterns, lead strategic business reviews, and advocate for customer needs internally to shape product strategy.

Own post-sale relationships for a portfolio of customers, leading onboarding, training, adoption, retention, and renewals. Monitor customer engagement, demonstrate ROI, resolve issues with Product and Engineering, and develop scalable customer success systems and processes.

The Customer Success Manager will lead post-sale engagement, retention, and growth strategies while collaborating with account teams to drive business outcomes. They will serve as a trusted advisor to senior executives, educating clients on payment products and identifying expansion opportunities.

You will lead and coach a high-performing team of Customer Success Managers to drive adoption, growth, and durable relationships with strategic enterprise clients. Additionally, you will develop team strategy, manage account health, and collaborate cross-functionally to ensure client business priorities are met.

The Customer Success Manager will manage a portfolio of enterprise clients to drive product adoption, account health, and growth. They will serve as a trusted advisor by delivering business reviews, payment insights, and advocating for customer needs to internal product and engineering teams.

The Customer Success Manager will oversee the post-sales lifecycle for enterprise clients, focusing on product adoption, account health, and retention. They will act as a trusted advisor by delivering payment insights, conducting business reviews, and collaborating with internal teams to drive customer growth.

You will lead and coach a high-performing team of Customer Success Managers to build durable relationships with strategic enterprise clients. Additionally, you will develop team strategy, drive adoption and growth metrics, and serve as an executive sponsor for key accounts.

Manage a portfolio of enterprise customers to drive account health, product adoption, and revenue growth. Serve as a trusted advisor by conducting business reviews and advocating for customer needs to internal product and engineering teams.

The Principal Customer Success Manager will own significant enterprise accounts, driving renewals, retention, and feature adoption while acting as a trusted advisor. They will also mentor junior colleagues and assist in managing at-risk or high-opportunity accounts.

Own the Signature Success customer experience, coordinate deliverables, build executive relationships, and align technical goals and platform adoption with customer business priorities. Monitor customer health and risks, lead communications during major incidents, and collaborate with Sales, Engineering, and Product teams to support customer success, renewals, and expansion.

The Customer Success Manager acts as a trusted advisor to high-value customers, ensuring they achieve significant return on investment through strategic guidance and technical support. They are responsible for managing customer relationships, driving product adoption, and coordinating internal resources to resolve technical issues and business challenges.

Lead customer onboarding and implementation, build success plans, monitor customer health, and use engagement and conversation data to recommend strategies that improve institutional outcomes. Partner with Account Managers and internal teams to support retention, identify expansion opportunities, resolve customer challenges, and communicate measurable value.

The Customer Success Manager acts as a trusted advisor to high-value customers, ensuring they achieve significant return on investment through the Signature Success Plan. They are responsible for managing customer relationships, driving platform adoption, and coordinating technical and business strategies to ensure long-term success.

The Customer Success Manager will own the overall relationship with assigned enterprise customers to drive product adoption, usage, and retention. They will act as a strategic advisor to help customers achieve business objectives while identifying opportunities for expansion and advocacy.

The Program Manager will design and execute digital customer success programs, managing vendor relationships and refining customer journeys. They will also collaborate across cross-functional teams to ensure program governance, data quality, and effective content delivery.

The Customer Success Manager will drive customer satisfaction and growth by providing technical application support and managing client relationships. They will also lead cross-functional projects, conduct on-site training, and identify new business opportunities within the life sciences sector.

You will own the end-to-end customer journey, from initial discovery and deployment to driving adoption and enterprise-wide expansion. This involves modeling complex data, configuring the CADDi platform, and advising executive stakeholders on AI-driven business value.

The Customer Success Manager serves as the primary operational partner for enterprise shippers, owning the relationship and identifying systemic issues to drive resolution. They lead performance narratives, manage escalations, and coordinate cross-functional teams to ensure service levels are met.

The Customer Success Manager acts as a trusted advisor to high-value customers, ensuring they achieve significant return on investment through the Signature Success Plan. They are responsible for driving platform adoption, managing stakeholder relationships, and coordinating technical and business deliverables throughout the customer lifecycle.

Lead and develop a team of Enterprise Customer Success Managers, owning the health, growth, retention, and strategic value of key enterprise accounts. Build scalable programs to increase adoption and AI consumption, manage risks and expansion opportunities, advise executive customers, and partner with Sales, Product, and Enablement.