Customer Success Manager, Enterprise

About Stripe Stripe builds programmable financial services. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.

Stripe

Help increase the GDP of the internet.

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S

stripe.com

5,001-10,000 employees

Technology, Information and Internet

South San Francisco, California

2010

Privately Held

1.8M LinkedIn followers

Raised $10.4B

• Support post-sales engagements focused on the optimization, retention, and
• growth of Stripe’s enterprise customers.
• Manage a book of customers to drive overall account health, including
• performance, product adoption, usage velocity, account renewals and growth,
• referrals, and customer satisfaction.
• Serve as a trusted payments and product advisor to manage customers by
• delivering payment performance and industry insights.
• Perform business reviews to align on user priorities, review payments
• performance metrics, share company product roadmap and provide guidance on
• how to optimize the value from the company.
• Advocate for the customer to internal stakeholders.
• Share customer feedback and insights to Product Management, Engineering,
• Support, Marketing, and Sales on the innovation and improvement needed to
• optimize the company user experience.
• In coordination with an account team, support book expansion, identify and
• surface opportunities to ensure customers are successful.

• Must have a Bachelor's degree or foreign equivalent in Engineering, Computer
• Science, Business Administration, Management, or a related field, plus four (4)
• years of experience in enterprise customer success or strategic account
• management.
• opportunities, driving business outcomes;
• Building and fostering relationships with senior executives in business,
• product and finance in partnership with the Account Executive and team;
• Working with the account team to perform annual business reviews to align on
• business priorities, payments performance, optimization opportunities,
• product roadmap, review services satisfaction, share usage patterns or
• insights, surface issues, provide guidance on how to optimize value, and
• identify product expansion opportunities;
• Driving overall account health including payments performance, cost
• optimization, product adoption, usage velocity, account renewals and growth,
• referrals, and customer satisfaction;
• Finance, consulting, and account management.

• This salary range represents the base salary range for the role and any sales
• commissions/sales bonuses targets, if applicable, would be in addition to the
• base salary.
• Multiple Positions Available.
• Additional benefits for this role may include: equity, company bonus or sales
• commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and
• wellness stipends. IL60