Manager, Customer Success Enterprise

About Stripe Stripe builds programmable financial services. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.

Stripe

Help increase the GDP of the internet.

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S

stripe.com

5,001-10,000 employees

Technology, Information and Internet

South San Francisco, California

2010

Privately Held

1.8M LinkedIn followers

Raised $10.4B

• We are seeking a Manager to lead a team of high-performing Customer Success
• Managers to build and grow the relationships with our most complex users. You
• Recruit, develop, and lead a team of Customer Success Managers supporting
• strategic, relationship-based accounts.
• Help drive an engagement model focused on building durable user
• relationships, increasing adoption, delivering value
• Develop both the vision and strategy for the team, driving progress toward
• customer health, renewal and growth metrics
• Be accountable for identifying risks and opportunities early, and helping the
• team build and work through mitigation plans.
• Coach, mentor, and guide the team in developing consultative customer success
• and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s
• solutions to meet client needs
• Build strong operating rhythms for the team, including account planning,
• health reviews, renewal forecasting and business reviews.
• Inspire, motivate, and enable the team by setting clear expectations,
• providing direct feedback and supporting their individual development and
• career growth.

Required

• management, or sales with 5 years of people management experience
• Payments or Fintech experience and/or experience in a complex SaaS
• consumption environment
• Experience leading sales or account management in a high-growth technology
• environment
• Ability to hire, train, and coach a high-performing user-facing team
• Ability to support the Customer Success Managers’ efforts through strategic
• advice on account strategies, and serving as executive sponsor with key
• relationships
• Ability to operate in a high-growth environment and work through ambiguity to
• solve complex customer and business problems
• Demonstrated passion for Stripe’s mission, and helping users succeed

Preferred

• Prior experience at a high-growth stage Internet/software company