Customer Success Manager

About FourKites FourKites is the AI-first supply chain company. We help the world's biggest brands move from watching their supply chain to running it, with AI agents that do the operational work instead of dashboards that only report it. At the core is the Intelligent Control Tower: a live digital twin of your orders, shipments, inventory, facilities, and assets, powered by the FourKites Graph, eleven years of cross-company network data spanning 500,000+ carriers, 882 shippers, and 176 countries. No competitor can rebuild it. On top of that network, a workforce of named AI agents runs the work your team should not have to. They keep orders on track, hold suppliers to their commitments, catch disruptions before they reach your customers, and keep inventory where demand is, autonomously, with a full audit trail on every action. FourKites processes 3.2 million supply chain events a day and is trusted by more than 300 of the Fortune 500. Our mission is one billion hours of operational work completed by AI agents over the next decade.

FourKites

The supply chain that runs itself. Outcome-as-a-Service for the world's biggest brands.

Logistics and Supply ChainCloud ComputingSupply Chain VisibilityDigital TransformationSupply Chain AIAutonomous Supply ChainAI AgentsAgentic AIIntelligent Control TowerOutcome-as-a-Service

F

fourkites.ai

501-1,000 employees

Software Development

Chicago, Illinois

2014

Privately Held

81k LinkedIn followers

Raised $241.5M

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
• Understand white-space and work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Manage account escalations
• Advocate internally for customer needs and connect on priorities

Required

• At least 3+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
• Excellent ability to multitask and prioritize workload
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
• Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
• Ability to travel 10% or more of the time

Preferred

• Supply Chain industry experience

• The expected annual base salary range for this role is $100,000 - $125,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.
• FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.
• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Ongoing learning & development opportunities
• FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.