Manager, Customer Success

About Asana Asana is the work management platform for human + AI collaboration. We help organizations bring people, processes, and AI together to plan, track, and deliver work with clarity and speed. Powered by the Work Graph®, Asana gives teams the context and control they need to stay aligned, keep work moving, and scale impact. AI handles the busywork while humans stay in the loop to guide decisions and drive the business forward. More than 170,000 organizations — including Accenture, Amazon, Anthropic, Morningstar, and Suzuki — run their most critical work on Asana. For more information, visit www.asana.com.

Asana

The OS for human-agent teams.

work managementproductivityproject managementorganizationcollaborationand digital transformation

A

asana.com

1,001-5,000 employees

Software Development

San Francisco, California

2008

Public Company

638k LinkedIn followers

Raised $453.2M

• People Leadership & Coaching: Coach, mentor, and develop a high-performing
• team of Enterprise CSMs through regular 1:1s, performance reviews, and career
• development planning while defining goals, KPIs, and success metrics.
• Executive Relationship Advisory: Build and nurture executive-level
• relationships with enterprise customers, serving as an escalation point,
• strategic advisor, and leader for executive business reviews.
• Program & Operational Scaling: Design and launch scalable programs and
• operational frameworks to improve customer health, drive product adoption and
• AI consumption, and optimize retention across the enterprise portfolio.
• Portfolio Risk & Opportunity Management: Identify, track, and mitigate churn
• risk while systematically surfacing and converting expansion opportunities.
• Cross-Functional Voice of Customer: Partner closely with Sales on account
• strategy and collaborate with Product to capture product gaps, synthesize
• customer feedback, and influence the product roadmap.

• Demonstrates curiosity about AI tools and emerging technologies, with a
• willingness to learn and leverage them to enhance productivity,
• collaboration, or decision-making.
• 7+ years of experience in Customer Success or Account Management within
• Enterprise SaaS, with at least 2–3 years in a direct people leadership or
• team management role.
• Proven track record managing complex, high-value enterprise accounts, with
• experience in the AI or ML space strongly preferred.
• Operationally minded leader capable of building, executing, and iterating on
• programs, playbooks, and processes at scale.
• Commanding executive presence with comfort navigating C-suite relationships
• on behalf of your team and the organization.
• Strong analytical mindset with experience owning and reporting against key
• SaaS metrics, including GRR, NRR, and adoption KPIs.
• Exceptional cross-functional communicator skilled at partnering across Sales,
• Product, and Enablement teams.
• backgrounds, perspectives, and skills, as this is critical to helping us achieve
• our mission. If you're interested in this role and don't meet every listed
• requirement, we still encourage you to apply.
• Our comprehensive compensation package plays a big part in how we recognize you
• for the impact you have on our path to achieving our mission. We believe that
• compensation should be reflective of the value you create relative to the market
• value of your role. To ensure pay is fair and not impacted by biases, we're
• committed to looking at market value which is why we check ourselves and conduct
• a yearly pay equity audit.
• For this role, the estimated OTE range is between $214,000 - 252,000. The actual
• base salary will vary based on various factors, including market and individual
• qualifications objectively assessed during the interview process. The listed
• range above is a guideline, and the base salary range for this role may be
• modified.
• In addition to base salary, your compensation package may include additional
• components such as equity, sales incentive pay (for most sales roles), and
• benefits. If you're interviewing for this role, speak with your recruiter to
• learn more about the total compensation and benefits for this role.
• We strive to provide equitable and competitive benefits packages that support

• Career coaching & support
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences
• These are just some of the benefits we offer, and benefits may vary based on
• role, country, and local regulations. If you're interviewing for this role,
• speak with your Talent Acquisition Partner to learn more about the total
• compensation and benefits for this role.