Senior Customer Success Manager, Strategic Account Services - Premium Beauty

Posted 2 Nov

What’s this role about? Develop strategic account plans and partner with influential Sellers to grow their businesses through improvements in selection, merchandising, traffic, conversion, and operations. Manage Seller relationships and issues, track portfolio performance, improve processes, and communicate customer insights and project status across teams.

Austin, Texas

On-site

$80K – $154K

Full-time

2-5 years exp

Bachelor degree

Skills required

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Company

Amazon

See all employees

amazon.com

10,001+ employees

Software Development

Public Company

37.5M LinkedIn followers

Raised $65.7B

Responsibilities

Identify and address business input metrics hindering growth; develop and test
solutions before scaling
Analyze data and trends to maximize long-term potential for your Seller
portfolio
Act as a strategic partner—proactively identify opportunities, create tailored
recommendations using consultative, out-of-the-box thinking
Lead business strategy development and long-term account plans, collaborating
cross-functionally to drive customer success
Manage complex account goals where strategy is undefined; balance short-term
needs with long-term investment
Implement and track metrics to measure portfolio success and uncover hidden
opportunities
Build trusted advisor relationships; serve as a business advocate for your
Deliver timely, accurate operational support within SLA
Drive program and CSM satisfaction
Coordinate cross-functionally to resolve Seller issues quickly and with high
quality
Serve as a consultant with oversight of key strategic activities—escalating
and clearing blockers across organizations; advocate as the voice of the
customer internally
Educate Sellers on tools, policies, products, and programs to drive
incremental growth, tying recommendations to their specific goals
Define success criteria and understand evolving business needs of Sellers
Improve team efficiency and optimize processes; deliver critical solutions and
mechanisms independently across teams
Help define and design tools, SOPs, and processes for Seller Services
Identify and define feature enhancements and new products based on customer
feedback, data analysis, and competitive gaps
Aggregate themes to function as Voice of the Seller with owning teams,
addressing root-cause opportunities
Own project status communication with clear, concise summaries to leadership
Basic Qualifications: - Experience with strong project management skills and the
ability to thrive in a fast-paced environment
Bachelor's degree or equivalent
4+ years professional experience in the Beauty industry with Buying,
Merchandising, Planning and/or relevant experience within Customer Success,
Account Management, Management Consulting and/or relevant experience in
negotiating, nurturing, and growing customer relationships. Preferred
Qualifications: - Experience in Beauty E-Commerce, Corporate Retail, Consulting
and/or B2B.
Usage of generative AI tools to enhance workflow efficiency, with a
willingness to learn effective prompting and evaluation practices.
Ability to recognize opportunities where generative AI could enhance products,
workflows, or customer experiences.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
including health insurance (medical, dental, vision, prescription, Basic Life &
AD&D insurance and option for Supplemental life plans, EAP, Mental Health
Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually

Qualification

Customer Service & SupportSalesRetailManagement & LeadershipData & Analytics

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription Coverage
Basic Life and AD&D Insurance
Supplemental Life Insurance
Employee Assistance Program
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement
401(k) Matching
Paid Time Off
Parental Leave
Sign-On Payments
Restricted Stock Units

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