Manager, Strategic Account Management

About Rippling Rippling is a workforce management system that eliminates the friction from running a business. Today, most companies struggle with everything from routine tasks, like running payroll, to cross-functional planning, like aligning on headcount. That’s because all their data related to people, processes, and systems is scattered in a hundred places. Rippling has every application you need to run your business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Data flows dynamically between Rippling’s applications, giving every team a shared source of truth, the power to automate processes, and access to the insights they need. This allows your business to execute better, faster. Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Get help: rippling.com/contact Licensing details: https://app.rippling.com/licensing

Rippling

Rule your business with Rippling AI NMLS ID: 1931820

R

rippling.com

1,001-5,000 employees

Software Development

San Francisco, California

2016

Privately Held

506k LinkedIn followers

Raised $2.4B

• Hire, recruit, onboard, and retain top-tier AM talent to scale the Strategic Accounts team.
• Coach and develop Strategic AMs through 1:1s, pipeline reviews, call coaching, and active deal support to elevate team performance and career progression.
• Drive performance management and hold the team accountable to key operational metrics, pipeline generation, cross-sell quota attainment, and retention goals.
• Act as an executive sponsor on high-stakes customer renewals, expansion opportunities, and escalations to support deal execution.
• Partner closely with Cross-Functional Leadership (Product, Support, RevOps, and Customer Success) to align on go-to-market strategies, improve internal processes, and advocate for customer needs.
• Establish and refine playbook strategies for account expansion, executive business reviews, contract renewals, and customer risk mitigation.
• Analyze account data, customer health indicators, and market trends to forecast revenue, identify growth opportunities, and mitigate churn risk across the team's portfolio.
• Foster a culture of continuous learning, team collaboration, high accountability, and customer-centricity.

• 5+ years of total SaaS experience, including 3+ years of direct people management experience leading Account Management or Sales teams in the enterprise+ space.
• Consistent track record of team quota achievement across net retention, cross-sell/up-sell revenue, and customer adoption targets.
• Demonstrated expertise in sales and coaching methodologies, and developing individual contributor skillsets.
• Strong leadership agility with experience operating in high-growth, fast-paced environments, and navigating complex organizational structures.
• Proven success building and maintaining long term commercial relationships, including interfacing directly with executive buyers.
• Highly effective communication skills and exceptional EQ – able to build trust and work well with a diverse group inside and outside the company.
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small.
• Strong operational and technical acumen - you have the DNA of an engineer but choose to be in sales leadership.
• High integrity; enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

• (60/40 commission split for base/variable pay
• Commission is not guaranteed