Education Account Manager

About The Guitar Center Company We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet. Meet the family or, as we call them, The Guitar Center Company. Guitar Center. But there's more to us than guitars and basses. We carry all kinds of musical instruments, plus essentials like amplifiers, recording equipment, lighting, live sound, DJ gear, with services like lessons, rentals and repairs. How do we do it all? With the most talented group of music-loving Associates in the world. Guitar Center Professional is a network of account managers and engineers with direct access to the world’s best manufacturers. From personal studios to concert venues, we design and install custom audiovisual systems that exceed your expectations. Audio Visual Design Group (AVDG) meticulously designs, engineers, and installs next-gen audio, video, and lighting systems for homes and businesses around the globe. Their world-class technical staff brings the most incredible personal musical experience to everyone on the planet. Music & Arts believes deeply in the transformative power of music. Their collaboration with students, parents, and teachers includes providing lessons, rentals, repairs, plus all levels of band and orchestra sales and service. ------------- Please Be Advised - Recruitment Scams: we will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. If you find a job posting on a third-party job site, such as LinkedIn, please know that a legitimate posting will direct you to our careers site to apply. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or phone call, with a Recruiter and/or company employee(s). Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, please visit the Federal Trade Commission.

The Guitar Center Company

One company. Many ways to play. Our mission is to fill the world with music.

MusicGuitarsBassesDrumsKeyboardsLive SoundRecordingDJ & LightingAccessoriesVintage Guitars

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T

guitarcenter.com

10,001+ employees

Retail

Westlake Village, CA

1964

Privately Held

94k LinkedIn followers

Raised $382.5M

Required

• Build meaningful, trust-based relationships with music educators,
• administrators, and district decision-makers.
• Expand Music & Arts’ footprint using our database and prioritized regional
• school lists.
• Establish weekly outreach rhythms (calls, emails, school visits,
• virtual meetings).
• Develop strategic territory plans focused on new school programs, educator
• support, and local engagement.
• Achieve weekly expectations for educator conversations, meetings, and school
• visits.
• Respond to all inbound leads within 24 hours.
• Maintain complete, accurate pipeline documentation in Salesforce, including
• next steps, dates, meeting notes, and opportunity stages.
• Drive net-new program creation, renewals, and expansions across rentals,
• repairs, and product categories.
• client-facing activity.
• educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs for educators
• and parents.
• Support store-based music education initiatives and recruitment events that
• attract families and build long-term loyalty.
• educator engagement.
• Serve as the primary point of contact for educators,
• ensuring timely resolution of issues related to rentals, repairs, and product
• needs.
• Work collaboratively with stores, repair shops, customer service, and RLC
• partners to ensure seamless educator support.
• Maintain exceptional professionalism, responsiveness, and ownership in all
• educator interactions.
• Proactively identify and resolve friction points before they impact customer
• experience.
• As a representative of Music & Arts’ renewed culture, the Ed Account Manager is
• Lead with optimism, service, and professionalism.
• Model accountability — avoid negativity, blame, or disengagement.
• Embrace coaching, continuous improvement, and a set productivity cadence.
• Contribute to a positive team environment and support peer success.
• Music & Arts embodies the world of creativity and music by encouraging our
• teammates to find their own individual sound. We strive to create lifelong
• musicians and make a difference in the world by enabling musicians and
• non-musicians alike to experience the almost indescribable happiness that comes
• from playing an instrument. We believe in putting our customers first, engaging
• with respect and integrity and fulfilling our mission with passion.
• The first Music & Arts was located in a small house in Bethesda, MD and run by
• founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered
• printed music, music lessons, dance lessons, and art supplies. Ben decided
• shortly after opening his business that he wanted to focus on music to better
• serve his customers -- a decision that remains intact to this day.
• Since the 1990's, Music & Arts has expanded nationwide through organic growth
• and a series of acquisitions and mergers with other music dealers. In 2005,
• Music & Arts joined forces with American Music to become the largest band and
• orchestra instrument retailer in the United States. Based in Frederick, MD,
• Music & Arts is now part of the Guitar Center enterprise and comprises 225+
• retail stores, 200+ educational representatives, and 250+ affiliate locations.
• Sales, customer engagement, or community relations experience.
• Excellent communication and relationship-building skills.
• Ability to travel throughout assigned territory.
• Proficiency in Microsoft Office; ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Preferred

• Experience working with music educators or school districts.
• Bilingual capability (especially Spanish).
• equivalent experience.
• This position also includes a company vehicle.
• For our employees who are musicians we offer the unique opportunity of gig
• leave--take time off to share your music with the world and return to your job
• after your tour! Music & Arts offers robust benefits and perks, including
• Medical, Dental, Vision, 401K plus company match, mental health support, paid
• sick/holiday/vacation time, employee discount program, and tuition reimbursement
• options.
• The job posting is not necessarily reflective of actual compensation that may be
• earned, nor a promise of any specific pay for any specific employee, which is
• always dependent on actual experience, education, and other factors. The pay
• range(s) listed are provided in compliance with state specific laws. Pay ranges
• may be different in other locations.
• Love this gig and want to apply?
• Send your resume and cover letter today along with salary expectations!
• If you are a qualified individual with a disability or a disabled veteran and
• are unable or limited in your ability to use or access our website, you may

• Company vehicle
• Gig leave
• Medical insurance
• Dental insurance
• Vision insurance
• 401k with company match
• Mental health support
• Paid sick time
• Paid holiday time
• Paid vacation time
• Employee discount program
• Tuition reimbursement