Account Manager - Promotion & Loyalty Services

About dentsu Merkle, a dentsu company, powers the experience economy. As the only consultancy in the world with a heritage in data science and business performance, Merkle’s 16,000+ designers, strategists, technologists, and data professionals have been recognized for excellence by top analyst firms for digital experience and marketing, commerce, loyalty services and solutions, data management and activation, analytics and data science, engineering and technology integration, and CRM. An award winner in experience innovation, market research, AI strategy consulting, and creative commerce, Merkle is the #1 global Salesforce agency partner, the 2025 Braze global services partner of the year, the #1 global Google Analytics partner, a global platinum Adobe partner, and a founding global Figma service partner. Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

dentsu

We power the experience economy.

Customer Relationship Marketing (CRM)Enterprise Technology ServicesAnalyticsData SourcingExperience and PersonalizationPerformance MediaCustomer StrategyCustomer LoyaltyAddressable AdvertisingIdentity Resolution

D

merkle.com

10,001+ employees

Business Consulting and Services

Columbia, MD

1988

Privately Held

232k LinkedIn followers

• Merkle Promotion & Loyalty Services Account Managers work proactively and collaboratively with all divisions of the company to provide our clients with long-term strategic value and customer service. As a day-to-day partner with Merkle Promotion & Loyalty Services sales professionals (VP, Business Development and Account Director), Account Managers ensure high-quality and flawless client preparation and presentations, research and promotion solutions that drive results for clients and revenue for Merkle Promotion & Loyalty Services. The Account Manager may also have responsibility for stimulating new business through probing, investigative and consultative outbound calling and e-mailing to a pre-defined group of prospects and clients to determine their current or future needs for interactive promotions.
• Supports Merkle Promotion & Loyalty Services sales professionals in revenue generating activities: prospecting, client research, promotion ideation, scoping, documentation (i.e. contracts), invoicing, etc.
• Demonstrates working knowledge of Merkle Promotion & Loyalty Services products and solutions, internal scoping, and production processes
• Builds brand expertise, creates and maintains best practices for named clients
• Pre and post-sale research and presentation generation
• Promotion reporting and analysis with supporting team members, i.e. Business Development, Strategic Services, Project Management
• Attends and/or leads internal meetings and client meetings for Account Director if necessary
• Works with Account Director to facilitate knowledge transfer of internal best practices, move the discipline forward, participate in internal initiatives and process improvements as well as client and marketing initiatives
• May conduct research to identify opportunities for successful lead generation projects and work with management to determine the markets to be targeted for effective prospecting
• May assist with the identification, qualification, and prospecting of potential clients through various lead sources including cold calling, tradeshows, researching via lead generation and prospecting resources, etc
• May serve as the designated Merkle Promotion & Loyalty Services client contact
• Actively participates in client presentations

• 2-4 years of overall experience
• 1-2 years of relevant experience as an Account Coordinator, Marketing Specialist, Media Planning, Project Manager, or Sales Role
• Basic strategic and analytical skills
• General familiarity of Internet applications and technologies
• Sales skills including: identification of prospects, sourcing, and closing deals.
• Excellent writing, grammatical, and proofing skills
• Exceptional presentation skills
• The annual salary range for this position is $62,100-$75,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.
• Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
• To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
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