Account Manager of Client Services

About OnePoint Patient Care OnePoint Patient Care is the nation’s leading locally based hospice pharmacy serving over 65,000 patients per day across all service platforms. We're the nation’s only hospice-focused pharmacy capable of bundling a suite of services involving any combination of OnePoint local dispensing, clinical advice, delivery, mail order, clinical management and network pharmacy solutions. Our Customer Care Specialists make thousands of in-home and facility-based deliveries daily. We dispense and deliver medications locally, provide clinical guidance on every call and manage custom designed disease-state formularies for each and every hospice partner we serve. Serving the hospice community for over 25 years, OnePoint Patient Care has developed systems and capabilities customized to the unique needs of our hospice partners. We appreciate the critical service role we play in assisting hospice partners provide for the physical, mental and spiritual well-being of their patients and loved ones. We're able to customize not only the type of pharmacy service, but also full reporting and clinical advice based on our over 25 years of hospice-focused experience. We’re able to provide customization in ways that others are unable or unwilling to do.

OnePoint Patient Care

The hospice industry's most adaptable and flexible PBM and local pharmacy partner.

Local hospice pharmacy dispensing & deliveryCustomized formulary design and formulary managementLocal dispensingPBM for Hospice and Clinical ServiceCustom compoundingPatient Benefits Manager (PBM) for Hospiceand Clinical expertise

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O

onepointpatientcare.com

201-500 employees

Hospitals and Health Care

Tempe, Arizona

1969

Privately Held

3.1k LinkedIn followers

• Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
• Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
• Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company’s CRM software
• This includes the tracking and management of activities, tasks, contacts, and other material events with clients.
• It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
• On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
• Collaborates and assists the Client Services team in serving the account
• Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
• Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
• May attend corporate/networking events and conferences
• Establishes productive, professional relationships with key personnel in partner accounts
• Performs other tasks as assigned

• Bachelor’s Degree in business or related field preferred
• Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired
• Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required
• SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired
• Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• Tuition assistance
• Employee discount program
• 401k
• Paid-time off