Customer Success Manager jobs in Los Angeles, CA

The Customer Success Manager will own the success strategy for an assigned portfolio, developing plans to drive product adoption and measurable business outcomes. They will partner with cross-functional teams to mitigate risk, manage customer health, and identify growth opportunities through strategic engagement.

Lead, mentor, and grow a team of SMB Customer Success Managers in North America while ensuring a high-quality client experience. Develop and execute strategic initiatives to drive product feature adoption, retention, and client ROI.

The Senior Customer Success Manager will manage a book of enterprise business to drive retention and minimize churn while coordinating internal support. They will act as a primary point of contact for technical issues and collaborate with the Media Strategy team to deliver actionable eCommerce insights.

The Customer Success Manager will own the end-to-end relationship for Latin American backhaul accounts, managing onboarding, activation, and long-term revenue growth. They are responsible for monitoring account health, facilitating business reviews, and collaborating with internal teams to ensure operational success.

Lead, hire, and develop a team of Customer Success Managers to drive revenue growth and maintain strong commercial relationships with enterprise resellers across EMEA. You will be responsible for managing complex regional requirements, including billing, tax, and logistics, while ensuring consistent performance and growth across the book of business.

Lead and develop a team of Customer Success Managers to drive revenue growth and manage enterprise reseller relationships across the Asia-Pacific and Oceania region. Partner with internal teams including Sales, Finance, and Engineering to resolve operational, regulatory, and logistics challenges that impact customer success.

The Customer Success Manager will own the end-to-end relationship for Land Mobile accounts, managing onboarding, activation, and long-term revenue growth. They are responsible for monitoring account health, driving expansion opportunities, and coordinating with internal engineering and finance teams to ensure customer success.

The Customer Success Manager will own a book of reseller accounts in Africa, managing the full lifecycle from onboarding to long-term growth. They are responsible for hitting revenue targets, monitoring account health, and collaborating with internal teams to resolve operational and technical issues.

The Customer Success Manager will own the end-to-end relationship for enterprise accounts in Latin America, managing everything from onboarding to long-term revenue growth. They are responsible for monitoring account health, hitting revenue targets, and facilitating business reviews to ensure customer success.

The Customer Success Manager serves as the primary operational partner for enterprise shippers, managing relationships and identifying systemic issues across freight modes. They coordinate cross-functional teams to resolve operational defects and lead performance narratives through business reviews and recovery planning.

The Senior Customer Success Manager will own the post-sales client lifecycle, driving adoption, renewals, and expansion within a portfolio of customers. They will act as a central point of contact, ensuring customers achieve measurable value while meeting commercial KPIs.

Lead the post-sale engagement, retention, and growth for customers using Stripe's Revenue and Finance Automation product suite. Act as a trusted advisor to senior executives to maximize product value and advocate for customer needs to internal product teams.

The Customer Success Manager will oversee the post-sales lifecycle for enterprise clients, focusing on product adoption, account health, and retention. They will act as a trusted advisor by delivering payment insights, conducting business reviews, and collaborating with internal teams to drive customer growth.

The Customer Success Manager serves as the primary operational partner for enterprise shippers, owning the relationship and identifying systemic issues to drive resolution. They lead performance narratives, manage escalations, and coordinate cross-functional teams to ensure service levels are met.

The Customer Success Manager acts as a trusted advisor to high-value customers, ensuring they achieve significant return on investment through the Signature Success Plan. They are responsible for driving platform adoption, managing stakeholder relationships, and coordinating technical and business deliverables throughout the customer lifecycle.

Manage a shared queue of customer accounts to ensure successful configuration, onboarding, and renewal. Identify and resolve customer issues while providing feedback to improve internal playbooks and automation.

The role involves acting as the primary strategic advisor for enterprise accounts to drive platform adoption, expansion, and long-term partnership success. You will manage executive relationships, conduct business reviews, and leverage data storytelling to demonstrate ROI and platform value.