Associate Manager, Customer Success

About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

DoorDash

Local LogisticsRestaurant DeliveryOn-Demand Deliveryand eCommerce

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D

careersatdoordash.com

10,001+ employees

Software Development

San Francisco, California

Public Company

1.5M LinkedIn followers

Raised $5.2B

• Mentor, inspire and grow our team of high-performing Customer Success
• Managers in North America
• Develop best practices, user adoption, and retention strategy for your team
• Partner with Onboarding and Sales to ensure successful implementations and
• smooth transitions to Customer Success
• Track account performance and health through engagement data (via tools like
• Looker) to identify churn risk and work proactively to eliminate that risk
• Maintain a deep understanding of our product and speak with customers about
• the most relevant features/functionality for their specific requirements
• metrics-driven, and will help reinforce our customer-first mindset and culture.

• customer-facing position within top-tier SaaS company
• 2+ years people management and development experience; demonstrated
• leadership through accountability, continuous training, and coaching
• Experience in a high-growth, fast paced team environment
• Proven track record of conducting quantitative analysis to derive insights
• and implement growth strategies
• Strong experience with Salesforce, Looker, and Gainsight (or other Customer

• Actual compensation within the pay range listed below will be decided based on
• factors including, but not limited to, skills, prior relevant experience, and
• specific work location. Base salary is localized according to employee work
• location.
• opportunities for equity grants and sales commission. Talk to your recruiter for
• more information.
• DoorDash cares about you and your overall well-being. That’s why we offer a
• comprehensive benefits package to all regular employees, which includes a 401(k)
• plan with employer matching, 16 weeks of paid parental leave, wellness benefits,
• commuter benefits match, paid time off and paid sick leave in compliance with
• applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash
• also offers medical, dental, and vision benefits, 11 paid holidays, disability
• and basic life insurance, family-forming assistance, and a mental health
• program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid
• sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours
• worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4
• hours/month if working 20 hours/week), and paid sick time accrued at 1 hour
• for every 30 hours worked (e.g. about 5.8 hours/month if working 40
• hours/week; about 2.9 hours/month if working 20 hours/week).
• The national base pay range for this position within the United States,
• including Illinois and Colorado.
• The total on-target earnings (base + commissions) for this position within the
• United States, including Illinois and Colorado.
• At DoorDash, our mission to empower local economies shapes how our team members
• move quickly, learn, and reiterate in order to make impactful decisions that
• display empathy for our range of users—from Dashers to merchant partners to
• consumers. We are a technology and logistics company that started by enabling
• door-to-door delivery, and we are looking for team members who can help us go
• from a company that is known as the place you order food to a company that
• people turn to for any and all goods.
• DoorDash is growing rapidly and changing constantly, which gives our team
• members the opportunity to share their unique perspectives, solve new
• challenges, and own their careers. We're committed to supporting employees’
• happiness, healthiness, and overall well-being by providing comprehensive
• benefits and perks including premium healthcare, wellness expense reimbursement,
• paid parental leave and more.
• We’re committed to growing and empowering a more inclusive community within our
• company, industry, and cities. That’s why we hire and cultivate diverse teams of
• people from all backgrounds, experiences, and perspectives. We believe that true
• innovation happens when everyone has room at the table and the tools, resources,
• and opportunity to excel.
• Statement of Non-Discrimination: In keeping with our beliefs and goals, no
• employee or applicant will face discrimination or harassment based on: race,
• color, ancestry, national origin, religion, age, gender, marital/domestic
• DoorDash. We value a diverse workforce – people who identify as women,
• non-binary or gender non-conforming, LGBTQIA+, American Indian or Native
• Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other
• Pacific Islander, differently-abled, caretakers and parents, and veterans are
• strongly encouraged to apply. Thank you to the Level Playing Field Institute for
• this statement of non-discrimination.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance
• Initiative for Hiring Ordinance, and any other state or local hiring
• regulations, we will consider for employment any qualified applicant, including
• If you need any accommodations, please inform your recruiting contact upon
• initial connection.
• How it works: Metaview assists our recruiting team by evaluating job related
• qualifications and characteristics in connection with hiring. The tool is
• designed and used to support - rather than replace - human decision-making;
• trained personnel make final decisions with meaningful human review and
• oversight, and DoorDash does not use Metaview or other AI-enabled tool  in a
• manner that has the effect of subjecting applicants or employees to
• discrimination based on any protected characteristic or proxy or for engaging in
• any protected activity under applicable law.
• Data Retention, Privacy & Bias Audit: Data collected during this process is