Enterprise Customer Success & Account Manager (AEO)

About Conductor LLC At Conductor, we’re on a mission to help companies realize the full potential of their AI search presence and translate their wisdom into content that helps people. Conductor is the only end-to-end, enterprise AEO platform built on the industry’s most complete data engine. The unified platform provides unparalleled AEO & SEO intelligence, scaled AI content generation, and real-time website monitoring. From tracking visibility in LLMs to technical health and content optimization, Conductor’s platform empowers teams to increase authority and visibility in AI and traditional search and accelerate digital growth. Conductor was named a Leader in the Forrester Wave for SEO platforms and is rated #1 on TrustRadius and G2 by enterprise marketers. Customers include global brands such as SAP, e.l.f Cosmetics, FedEx, & Mastercard. We’re also passionate about transforming the workplace into a force that helps people grow through our people-first mindset. As a result, Conductor has been recognized as a Crain's Best Place to Work for 7 years, Best Companies to Work for New York State for 9 years, and Best Workplace by Inc. Magazine.

Conductor LLC

The leading enterprise AEO platform for AI content generation, AEO/GEO/SEO, and real-time website monitoring

SEOWebsite OptimizationWebsite IntelligenceWebsite MonitoringContent OptimizationAI Content GenerationAEOand AI Search Visibility

C

conductor.com

201-500 employees

Technology, Information and Internet

New York, NY

2010

Privately Held

26k LinkedIn followers

Raised $210.6M

• Account Ownership & Strategic Alignment: Act as the primary business and technical owner of assigned enterprise accounts. Define and implement clear account business plans that align customer strategic objectives with Conductor's platform capabilities.
• Executive Relationship Building: Cultivate trusted, long-term relationships with C-level executives, marketing leaders, and key sponsors. Conduct structured business reviews (QBRs/EBRs)
• Expansion & Opportunity Identification: Leverage deep understanding of customer business strategy to identify new business opportunities, expansion paths, and platform upgrades in partnership with Sales and Pre-Sales.
• Platform Enablement & Adoption: Serve as the primary subject matter expert on Conductor’s AEO features, leading strategic onboarding, user enablement, standard methodology training, and driving platform adoption across enterprise teams.
• Cross-Functional Advocacy: Champion client needs internally, collaborating seamlessly with Dedicated Renewal Specialists, Professional Services, Solutions Consulting, and Product teams to resolve complex challenges and maintain exceptional customer satisfaction.
• Data Storytelling & Reporting: Construct compelling reports and customized dashboards to find the “story” in data, directly tying AEO and technical SEO performance to tangible business impact and ROI.
• Risk Mitigation & Health Management: Proactively monitor account health metrics, platform utilization trends, and operational risks to ensure long-term account vitality and value realization.

• Experience: 6 to 8+ years of experience in Enterprise Account Management, Customer Success, or Strategic Consulting within a B2B SaaS environment.
• Domain Knowledge: Deep proficiency in Digital Marketing, with hands-on expertise or strong familiarity in SEO, AEO, content strategy, and web/IT infrastructure.
• Executive Presence: Proven track record of consulting directly with C-suite executives and IT/procurement stakeholders, conveying complex technical concepts clearly and persuasively.
• Tech & Systems Fluency: Strong proficiency in Salesforce and enterprise analytics platforms. Comfortable navigating web-based technical conversations.
• Commercial Acumen: Adept at account planning, discovery, value-mapping, and identifying account expansion opportunities (while leaving renewal mechanics to specialists).
• Education & Travel: BA/BS degree or equivalent experience. Willingness to travel (10%+) for on-site client business reviews and adoption workshops.
• The future of work is transformed at Conductor, and we don’t just use AI - we weave it into everything we do. We prioritize hiring individuals who stay ahead of the curve, seeking "AI leading" talent who are curious, adaptable, and skilled at utilizing AI to amplify their specific roles. Because we are committed to this tech-forward environment, every candidate’s journey includes a dedicated assessment of their AI literacy and competency by a specialized panel of experts to ensure you are ready to thrive and lead at Conductor.
• Compensation: Conductor maintains competitive, performance-based compensation programs.
• The base salary range for this role is currently $90,000-105,000/year. Variable compensation: In addition to the base salary, this role is also eligible for a variable bonus based on attainment of quota and performance targets. This operates a 70/30 split. With full achievement of your quota, your On-Target Earnings (OTE) can range from $120,000-150,000 annually.
• Actual base salary offered may vary within this range based on education, knowledge, skills, abilities, relevant experience, internal equity, and geographic location, among other factors. The actual compensation, if offered a position, will be based on these factors.