Customer Success Manager

About AvePoint AvePoint is the AI Trust Company. AvePoint helps more than 28,000 organizations and 6,000 channel partners govern, secure, and scale AI with trust: making data AI-ready, governing every agent across its lifecycle, and keeping the business resilient across every cloud they run on. To learn more, visit www.avepoint.com.

AvePoint

The AI Trust Company

SharePoint GovernanceSharePoint MigrationSharePoint ManagementSharePoint IntegrationSharePoint OptimizationSharePoint ReportingSharePoint ProtectionOffice 365 MigrationOffice 365 ManagementOffice 365 Protection

A

avepoint.com

1,001-5,000 employees

Data Security Software Products

Jersey City, New Jersey

2001

Public Company

209k LinkedIn followers

Raised $744.7M

• Own the customer success strategy for an assigned portfolio of customers, developing success plans tied to measurable business objectives, adoption milestones, and customer outcomes.
• Drive product adoption and value realization by helping customers understand, implement, and expand their use of AvePoint solutions.
• Build trusted relationships with customer stakeholders at multiple levels, including technical teams, business leaders, and executive sponsors.
• Monitor customer health and engagement, using product adoption, customer sentiment, support history, engagement, and other customer data to identify opportunities and risks.
• Proactively identify and mitigate risk, creating clear action plans for customers showing signs of low adoption, disengagement, or dissatisfaction.
• Conduct Executive Business Reviews and strategic customer conversations that demonstrate realized value, measure progress against customer goals, and establish priorities for the next phase of the relationship.
• Partner with Sales on renewal readiness, ensuring customer value is clearly understood, risks are identified early, and key stakeholders are engaged well ahead of renewal.
• Identify growth and expansion opportunities by understanding evolving customer needs and surfacing qualified opportunities to the appropriate sales teams.
• Maintain accurate customer records and success plans in AvePoint's customer systems, ensuring customer health, activity, risks, opportunities, and next steps are current and actionable.
• Coordinate cross-functional resources across Sales, Support, Services, Product, and other teams to remove customer barriers and drive successful outcomes.
• Develop expertise in AvePoint's platform and solutions, enabling credible conversations about how AvePoint can address customers' evolving governance, security, data management, and technology needs.
• Plan and conduct onsite customer engagements as appropriate to strengthen executive alignment and deepen understanding of customer priorities.
• We look for people who value agility, accountability, curiosity, passion, and teamwork. You'll thrive in this role if you enjoy building relationships, solving complex customer challenges, using data to guide decisions, and helping customers turn technology investments into meaningful business outcomes.

• Bachelor’s degree in a relevant field
• 2+ years of experience in a technical consulting role such as technical account management or technical business analysis
• Strong customer satisfaction, customer service, adoption, and retention experience
• Excellent written/verbal communication, organization, presentation, and project management skills
• Ability to work individually and within a highly collaborative global team setting
• Willingness to learn and adapt in a fast-paced environment
• Strong experience in communicating with different stakeholders and decision makers, both internally and externally
• Expert at customer relationship management
• Advanced ability to understand business objectives through requirements gathering and analysis
• Impeccable organizational awareness skills
• Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies
• Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
• Working technical knowledge of current software protocols and Internet standards
• The Salary Range for this role is $83,000 - $125,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range.

• Medical
• Dental
• Vision
• 401(k) with match
• Unlimited PTO