Sr. Manager, Continuous Improvement – Sales Operations

About Mars We’re a unified force of 170,000+ Associates, taking action every day toward the world we want tomorrow. Our Five Principles have kept us true to ourselves and to our commitment to treat others in ways that are consistent with those values. Having stood the test of time, these principles will continue, keeping us free to move quickly and plan for the future. Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as Associates, we support the responsibilities of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. Note to Parents: https://www.mars.com/about/policies-and-practices/note-to-parents/np-english For more information, please visit mars.com. Follow us: facebook.com/mars, twitter.com/marsglobal, instagram.com/marsglobal/, youtube.com/mars For more information about careers at Mars, please visit careers.mars.com Follow us: facebook.com/LifeAtMars, instagram.com/LifeAtMars/, tiktok.com/LifeAtMars Mars, Incorporated is not responsible for any content or activity made available via third party sites or services. Page subject to: mars.com/legal mars.com/privacy

Mars

The world we want tomorrow starts with how we do business today.

Mars PetcareMars FoodMars Edgeand Mars Wrigley

M

mars.com

10,001+ employees

Food and Beverage Manufacturing

McLean, Virginia

Privately Held

2.2M LinkedIn followers

• Reporting to the Sale Operations Sr Director, the Continuous Improvement Sr Mgr supports the Accelerator business—the division supporting KIND, Tru Fru, Nature's Bakery, and the newly acquired Kellanova brands. The Manager, Continuous Improvement Sales Operations is responsible for driving process excellence, simplification, and capability development across the Sales organization. This role leads the identification, design, and implementation of improvements that enhance sales effectiveness, execution consistency, customer readiness, and operational efficiency. Working cross-functionally with Sales, Commercial Strategy / Strategic Demand, Finance, Supply Chain, Customer Service, Technology, and external partners, the role will develop scalable processes, governance, tools, and performance management disciplines that enable profitable growth while reducing complexity and manual effort. The position serves as a change agent, ensuring continuous improvement is embedded into how the organization plans, executes, and measures performance.
• Lead continuous improvement initiatives across sales planning, execution, customer support, commercialization, and operational processes.
• Identify opportunities to improve effectiveness, efficiency, speed, quality, and user experience across Sales Operations.
• Facilitate root cause analysis and implement sustainable solutions to business challenges.
• Establish governance, documentation standards, and best practices to improve process consistency.
• Own process mapping, standardization, and simplification efforts across cross functional workflows.
• Drive improvements to processes, annual planning cycles, execution readiness activities, and sales enablement processes.
• Lead cross-functional initiatives focused on reducing complexity and eliminating non- value-added work.
• Partner with technology teams to automate manual processes and improve data accessibility.
• Drive enhancements to governance, reporting, performance reviews, and decision- making tools.
• Partner with Sales, Supply Chain, and Commercial teams to improve speed-to-market and execution quality.
• Develop tools, templates, training materials, and operating procedures that improve sales execution.
• Facilitate process and system training for sales teams and cross-functional stakeholders.
• Lead adoption efforts for new tools, technologies, and standardized ways of working.
• Establish routines for measurement, accountability, and continuous optimization.
• Collect and incorporate feedback from customers, retailers, sales teams, and internal stakeholders.
• Ensure improvements address real business needs and drive measurable value.
• Serve as a trusted advisor and partner to Sales leadership.

Required

• Bachelor's degree in Business, Supply Chain, Engineering, Analytics, Operations, or related field.
• 5+ years of experience in Sales Operations, Commercial Operations, Supply Chain, Customer Planning, Revenue Growth Management, Analytics, Continuous Improvement, or Operational Excellence.
• Demonstrated experience leading cross-functional projects and change initiatives.
• Strong analytical, problem-solving, and project management skills.
• Experience developing process documentation, governance, and standard operating
• procedures.
• Advanced proficiency in Microsoft Excel, Power BI, or similar analytics platforms.
• Strong communication, facilitation, and stakeholder management capabilities.

Preferred

• Experience within Consumer Packaged Goods (CPG), Retail, Food, Beverage, or Consumer Products industries.
• Lean, Six Sigma, Operational Excellence, or Continuous Improvement certification.
• Experience implementing process automation and digital transformation initiatives.
• Familiarity with Customer Business Planning (CBP), Integrated Business Planning
• (IBP), sales planning, trade management, or display commercialization processes.
• Experience working with sales enablement and reporting tools.
• The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
• The pay range shown is applicable to all US locations listed within the job posting:USD 134,400.00 - USD 184,800.00

• Variable pay
• Medical benefits
• Dental benefits
• 401k plan
• Paid time off