Manager, Sales Strategy & Operations

About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

DoorDash

Local LogisticsRestaurant DeliveryOn-Demand Deliveryand eCommerce

See all employees

D

careersatdoordash.com

10,001+ employees

Software Development

San Francisco, California

Public Company

1.5M LinkedIn followers

Raised $5.2B

• Oversee the end-to-end strategy and execution of DoorDash’s 3P sales tooling
• portfolio.
• Act as a thought partner on “build vs. buy” decisions as it relates to our 3P
• vs 1P stack of sales tools.
• Operate and continuously improve the tooling governance process (intake,
• scoring, SLAs, and routing to Legal, Security, and Procurement) to eliminate
• redundant "shadow" procurement across lines of business.
• Run structured tool evaluations, make scale or sunset recommendations to the
• governance council, and execute approved procurement and decommissioning.
• Gather and synthesize requirements from Sales teams to shape tool selection
• and feature asks.
• Partner with GTM Technology & Product to ensure all 3P solutions align with
• technical requirements and architectural standards.
• Work closely with Revenue Operations to measure and report on the sales
• productivity impact of all tooling investments.
• Act as the main point of contact for 3P sales tooling partners, holding
• vendors accountable to roadmaps that resolve existing challenges and
• implement enhancements.
• Serve as the central DRI for tooling licensing, access management, and
• permissioning to accelerate decision-making and reduce operational friction.
• Partner with Enablement to drive adoption and best practices for 3P tools
• across sales teams, and track adoption and sentiment.
• Develop a centralized repository for tooling documentation and best practices
• to resolve current information silos.
• Tooling Optimization: Drive the evaluate, renew, and retire decisions that
• move us toward fewer, better tools and a 1P-first stack where possible.
• Governance in Motion: Optimize and oversee tooling governance council cycles
• and decision calendar running, ensuring fiscal discipline and eliminating
• redundant "shadow" procurement.
• Cross-Functional Collaboration: Work closely with GTM Technology, Product,
• Sales Leadership, Revenue Operations, and the Sales Analytics AI pod to align
• technical requirements with business goals and productivity outcomes.
• Tooling Optimization and ROI: Analyze usage data and performance metrics to
• derive actionable insights, identifying trends and providing recommendations
• to evolve or decommission tools to maximize ROI.
• Sales Productivity Strategy: Collaborate with Sales leads across all lines of
• business to identify friction points and implement 3P or AI-enabled solutions
• that accelerate the sales cycle and improve rep efficiency.
• Vendor Roadmap Influence: Be the key point of contact for your 3P vendors,
• providing structured feedback and holding them accountable to committed
• roadmaps and SLAs.
• A bachelor's degree in Business, Economics, Engineering, or a related field.
• Experience in Sales Operations, GTM Technology, or Sales Strategy, ideally in
• a fast-paced tech or e-commerce environment.
• Experience managing SaaS tools and vendor relationships, with exposure to
• renewals and contracts in partnership with Procurement and Legal.
• Excellent communication and presentation skills, with the ability to distill
• technical tooling challenges into clear business cases for leadership and the
• tooling governance council.
• The ability to navigate large datasets to measure tooling adoption and
• business impact.
• Demonstrated experience in driving operational rigor and governance in a
• decentralized environment.
• An Architect at Heart – You think in systems, not just features; you treat
• every broken process as a build opportunity and every data gap as a use case
• waiting to be deployed.
• Entrepreneurial – You have a bias toward action, an ownership mentality, and
• the ability to thrive in a constantly changing environment.
• Gritty – You are willing to roll up your sleeves to map complex workflows,
• diagnose gaps, and do whatever it takes to make our tooling stack successful.
• A Relationship-Builder – You can influence and motivate stakeholders at all
• levels, from technical engineers to frontline sales managers.
• Operational & Rigorous – You independently translate high-level strategy into
• actionable project plans with strict attention to detail and efficiency.

Required

• Experience: 6+ years in Sales Operations, GTM systems and tooling, or Sales
• Strategy, ideally supporting a sales tech stack; tech or marketplace
• experience preferred.
• Strategic Execution: Demonstrated success in leading cross-functional
• initiatives, hitting goals, and succeeding in a complex, fast-moving
• environment.
• Analytical Prowess: Excellent analytical thinker who can deliver actionable
• recommendations from complex usage and productivity datasets; Salesforce and
• Excel experience required, SQL preferred.
• AI-Native Builder: Proven explorer of AI tooling to drive efficiency;
• experience mapping complex operational workflows and architecting AI-enabled
• solutions. You are comfortable using tools like Claude or ChatGPT to
• prototype automation that eliminates manual work and accelerates
• decision-making.
• Communication: Expert communication and interpersonal skills, with the
• ability to manage multiple vendors and internal stakeholders simultaneously.
• Systems Thinking: Experience with the end-to-end lifecycle of sales
• tools—from process discovery and technical requirement gathering through to
• prototype, deployment, and global enablement.

Preferred

• Experience in procurement or managing large-scale SaaS budgets.
• Background in process improvement methodologies (e.g., Lean, Six Sigma) or
• project management certifications.
• If you are a seasoned leader with a passion for optimizing technology to drive
• business results and want to be part of a dynamic, growing organization, we
• encourage you to apply for the Manager, Sales Strategy & Operations (Sales
• Tooling) position at DoorDash.

• The successful candidate’s starting pay will fall within the pay range listed
• below and is determined based on job-related factors including, but not limited
• to, skills, experience, qualifications, work location, and market conditions.
• Base salary is localized according to an employee’s work location. Ranges are
• market-dependent and may be modified in the future.
• opportunities for equity grants. Talk to your recruiter for more information.
• DoorDash cares about you and your overall well-being. That’s why we offer a
• comprehensive benefits package to all regular employees, which includes a 401(k)
• plan with employer matching, 16 weeks of paid parental leave, wellness benefits,
• commuter benefits match, paid time off and paid sick leave in compliance with
• applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash
• also offers medical, dental, and vision benefits, 11 paid holidays, disability
• and basic life insurance, family-forming assistance, and a mental health
• program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid
• sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours
• worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4
• hours/month if working 20 hours/week), and paid sick time accrued at 1 hour
• for every 30 hours worked (e.g. about 5.8 hours/month if working 40
• hours/week; about 2.9 hours/month if working 20 hours/week).
• The national base pay range for this position within the United States,
• including Illinois and Colorado.
• At DoorDash, our mission to empower local economies shapes how our team members
• move quickly, learn, and reiterate in order to make impactful decisions that
• display empathy for our range of users—from Dashers to merchant partners to
• consumers. We are a technology and logistics company that started by enabling
• door-to-door delivery, and we are looking for team members who can help us go
• from a company that is known as the place you order food to a company that
• people turn to for any and all goods.
• DoorDash is growing rapidly and changing constantly, which gives our team
• members the opportunity to share their unique perspectives, solve new
• challenges, and own their careers. We're committed to supporting employees’
• happiness, healthiness, and overall well-being by providing comprehensive
• benefits and perks including premium healthcare, wellness expense reimbursement,
• paid parental leave and more.
• We’re committed to growing and empowering a more inclusive community within our
• company, industry, and cities. That’s why we hire and cultivate diverse teams of
• people from all backgrounds, experiences, and perspectives. We believe that true
• innovation happens when everyone has room at the table and the tools, resources,
• and opportunity to excel.
• Statement of Non-Discrimination: In keeping with our beliefs and goals, no
• employee or applicant will face discrimination or harassment based on: race,
• color, ancestry, national origin, religion, age, gender, marital/domestic
• DoorDash. We value a diverse workforce – people who identify as women,
• non-binary or gender non-conforming, LGBTQIA+, American Indian or Native
• Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other
• Pacific Islander, differently-abled, caretakers and parents, and veterans are
• strongly encouraged to apply. Thank you to the Level Playing Field Institute for
• this statement of non-discrimination.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance
• Initiative for Hiring Ordinance, and any other state or local hiring
• regulations, we will consider for employment any qualified applicant, including
• If you need any accommodations, please inform your recruiting contact upon
• initial connection.
• Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With
• We used Covey as part of our hiring and/or promotional process for jobs in NYC
• and certain features may qualify it as an AEDT in NYC. As part of the hiring
• and/or promotion process, we provided Covey with job requirements and candidate
• submitted applications. We began using Covey Scout for Inbound from August 21,
• 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again
• on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
• The Covey tool has been reviewed by an independent auditor. Results of the audit
• may be viewed here: https://getcovey.com/nyc-local-law-144