Senior Manager, Account Management (Mid-Market)

About Rippling Rippling is a workforce management system that eliminates the friction from running a business. Today, most companies struggle with everything from routine tasks, like running payroll, to cross-functional planning, like aligning on headcount. That’s because all their data related to people, processes, and systems is scattered in a hundred places. Rippling has every application you need to run your business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Data flows dynamically between Rippling’s applications, giving every team a shared source of truth, the power to automate processes, and access to the insights they need. This allows your business to execute better, faster. Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Get help: rippling.com/contact Licensing details: https://app.rippling.com/licensing

Rippling

Rule your business with Rippling AI NMLS ID: 1931820

R

rippling.com

1,001-5,000 employees

Software Development

San Francisco, California

2016

Privately Held

506k LinkedIn followers

Raised $2.4B

• Build account management teams that consistently meet and exceed their retention and expansion goals.
• Lead, coach, and develop front-line managers. That includes hiring, training, and setting the pace.
• Develop a strong perspective on the Mid-Market PEO and HR Services segments and build a roadmap to drive continued and increased success across net retention activities.
• Own the roll-up number for the segment and set clear, specific goals to accelerate revenue.
• Run the operating rhythm: forecast, pipeline and renewal reviews and 1:1s.
• Forecast renewals six+ months out, so your teams catch churn risk early and treat each renewal as a selling event.
• Manage key customer lifecycle moments and track the outcomes.
• Step in on high-risk renewals and executive-level escalations.
• Set the key performance metrics, track them, and find ways to raise performance.
• Partner with Support, Implementation, TAMs, Sales, Product, and Deal Desk to get things done.

• 1+ year managing managers, as a Senior Manager, Director, or equivalent with 4+ years management experience.
• 7+ years in Account Management, Customer Success, or Sales, including 4+ years owning a revenue number.
• A track record of hitting a retention and expansion target through other leaders.
• Proven ability to coach and develop managers, including performance management, hiring, and promotions.
• Strong analytical skills. You use the numbers (Salesforce, Gong, dashboards) to make decisions and coach.
• Executive presence, and the judgment to know when to pull in Support, TAMs, Product, or leadership.
• The courage to challenge the status quo. See something broken? Fix it.
• Nice to have: PEO or HCM experience, multi-product selling.

• Equity
• Competitive salary