Account Manager

About Mediaocean Innovid is the leading independent ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-garden, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.

Mediaocean

The leading independent ad tech platform to create, deliver, measure, + optimize ad-supported experiences across screens

DigitalVideoOnline AdvertisingAnalyticsPublishersAgenciesVideo Ad ServingDynamic Creative OptimizationDigital VideoTV Advertising

M

innovid.com

501-1,000 employees

Advertising Services

New York, NY

2007

Privately Held

56k LinkedIn followers

Raised $295.1M

• As a CE Account Manager you will play a critical role in driving customer adoption and satisfaction. In this highly visible role, you will be able to use your consulting skills to help identify opportunities for efficiencies and ensure our customers are leveraging the full value of our software solutions. You will build impactful business relationships with our users through collaboration and delivering results.
• Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business
• Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions
• Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team
• Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director)
• Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback
• Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders
• Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
• Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration

Required

• 3+ years of account management experience
• 5+ years of experience in a client-facing role with impeccable communication skills

Preferred

• Prior experience with Mediaocean applications is a plus
• Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy; and working cross-functionally
• Exceptional customer advocacy skills with a strong ability to negotiate, manage expectations and handle objections
• Excellent attention to detail; proven research and analytical skills; demonstrated consistency in follow-up and deliverables
• Proficiency with Excel, PowerPoint, SharePoint; Salesforce, Zendesk, Jira, and Smartsheet a plus