Senior Account Manager (Healthcare Communications)

About Real Chemistry 21GRAMS is the advertising and education arm of Real Chemistry. Ranked the #2 health agency in the world by Cannes Lions. More than a name, 21GRAMS is the philosophy that guides everything we do. Inspired by the “21 Grams Experiment” of 1907, which tried to prove the existence of a soul – we believe great work connects with the human spirit. So we get to know our audiences better than anyone (through the ancient art of human interaction and Real Chemistry’s industry-leading data and analytics) and find the 21 grams that makes people tick. Our goal? Make advertising less of an interruption – and more worth people’s time, attention, and action – because it actually “gets” them. Creatively, our mantra is “medicine should be more inspiring than sneakers”. We aren’t here just to do the best work in our industry, but the most inventive work period. That ability is heightened, as part of Real Chemistry. Interacting and combining unalike disciplines, talents, and technologies (across Clinical, Commercial, and Corporate) to create new answers to modern health’s biggest challenges.

Real Chemistry

AdvertisingHealth CommunicationsPatient StorytellingHCPDTCStrategyAnalyticsand Film

R

21gramsworld.com

201-500 employees

Advertising Services

New York, NY

Privately Held

17k LinkedIn followers

• aspiration—it’s our everyday reality. Our drive to transform healthcare is
• informed by our blend of deep scientific expertise, human-centred creativity,
• and AI-driven insights, fostering a unique environment where innovation thrives
• and our people are impact-obsessed. As a global agency, we provide a full suite
• of services across healthcare communications and marketing to our clients,
• including top players in the pharmaceutical and biotech industries.
• Our #LifeatRealChem culture is rooted in our people—we believe we are best
• together and are committed to excellence for both our clients and colleagues.
• Whether you're a seasoned professional or just starting your career, if you
• share our passion for healthcare and connection, we invite you to explore our
• opportunities.
• Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
• We are seeking an outstanding Senior Account Manager to join our growing team.
• Real Chemistry is looking for driven, savvy game changers who are ready to dive
• into the trenches and make an immediate impact!
• The ideal candidate for this role will participate in client projects working
• collaboratively with internal teams to achieve client objectives through smart,
• effective and coordinated solutions. Senior Account Managers may also supervise
• Account Associates and Account Managers. The position offers a phenomenal
• opportunity for an individual to work with leading clients in the
• pharmaceutical, biotechnology, and medical devices space.
• This is a hybrid role, based in any of our US offices—including New York City,
• Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending
• on team and business needs.
• internal/external communications.
• Participate in development of clients’ marketing strategies and tactics;
• collaborate with team to ensure consensus around scope and approach. Ensure
• client feedback is captured, understood, and addressed.
• Evaluate and analyze data, including developing succinct, accurate summaries
• and analyses of research that include recommendations for clients.
• Partner with functional area-experts within the agency in support of
• coordinated marketing campaigns.
• Lead all aspects of assigned project(s) fiscal performance and project
• revenue targets by supervising the teams’ budget, billing, and billable
• hours. Develop monthly projections and review activity reports and financial
• trackers.
• Thoroughly understand and communicates clients’ expectations internally to
• ensure staffing resources and performance expectations are met.
• Maintain ongoing, effective communications with client peers to ensure there
• are no surprises and W2O’s work is meeting all expectations. Participate in
• quarterly and annual planning and business analysis sessions.
• May supervise Account Associates and Account Managers to ensure they have a
• balanced workload, the information and resources needed to meet
• timelines, and understand client objectives. Provide mentorship and support
• for career progression and performance.
• May participate in new business development through proactively identifying
• and pursuing opportunities to grow existing business.
• Our Company values – Best Together, Impact-Obsessed, Excellence Expected,
• Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope,
• responsibilities, and focus as we grow. When things change, so do we. We’re
• always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills
• and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under
• tight deadlines.
• 4+ years in a professional environment within the public relations,
• communications, and / or advertising industries. Healthcare PR experience
• required. Integrated experience is preferred.
• Bachelor’s degree or equivalent experience is required.
• Excellent oral and written communication skills. Ability to explain
• sophisticated technical terms, clinical trials, and studies pertaining to the
• brand.
• Ability to develop, edit, and communicate documents and presentations using
• Microsoft Office tools (PowerPoint, Word, and Excel).
• Highly organized, mindful of timelines and budgets, able to multi-task and
• work under limited supervision in fast paced, growing, and evolving
• environment.
• Strong work ethic and professional presence with a track record of following
• through on client requests and with deliverables on schedule and on
• budget.
• This is the pay range the Company believes it will pay for this position at the
• time of this posting.  Consistent with applicable law, compensation will be
• determined based on job-related, non-discriminatory factors including but not
• limited to work experience, skills, certifications, and geographical location.
• Real Chemistry is proud to be Great Place to Work® certified; check out what our
• people shared about our culture and workplace on our Great Places to Work
• Profile here
• We believe we can do our best when feeling our best, which is why we’ve put
• together a benefits program designed to give you the support you and your family
• need at every stage of life. Real Chemistry offers a comprehensive benefit
• program and perks, tailored to your region. Globally, this includes offices in
• our key markets with free snacks to keep you running all day long, generous
• holiday and paid time off, options for private medical, dental, and vison plans,
• and support in saving for the future. Other perks include mental wellness
• coaching and support and access to more than 13,000 online classes with LinkedIn
• Learning.  Learn more about our great benefits and perks and search specific
• offerings in your region at: www.realchemistrybenefits.com
• At Real Chemistry, we believe we're at our best when we're connected. Our Real
• Hybrid and Regional Teams (Real HART) approach is designed to foster
• collaboration, learning, innovation, and meaningful relationships while
• providing flexibility where appropriate. Because our workforce spans multiple
• countries, regions, and client needs, work arrangements may vary by role and
• location. Some positions offer hybrid or remote flexibility, while others
• require regular in-office presence. For example, certain teams and regions,
• including some of our UK operations, have office-based requirements. Your
• recruiter will discuss the specific expectations for the role you're pursuing
• during the interview process and keep you informed throughout the hiring
• journey. For employees located within a one-hour commute of a Real Chemistry
• office, we require in-person attendance two days per week, either from a Real
• Chemistry office or when working onsite with clients. Employees in regions
• without a nearby office may work remotely and come together throughout the year
• for collaboration, culture-building, learning, and team connection
• opportunities. While these guidelines reflect our current workplace model, we
• understand that everyone’s circumstances are unique. If you require additional
• flexibility, we welcome an open conversation with your recruiter and our HR team
• to discuss your needs and determine what may be possible.
• Notice: Real Chemistry and its affiliates' names are being misused by scammers
• through messaging services, fake websites, and apps. Do not share personal or
• financial information or make payments to any unverified sources claiming to be
• connected to Real Chemistry. We are working to stop these unauthorized
• activities and protect our community. Read more here

• Private Medical
• Dental Plans
• Vision Plans
• Mental Wellness Coaching
• Paid Time Off
• Holiday
• LinkedIn Learning