Senior Account Manager

About dentsu Merkle, a dentsu company, powers the experience economy. As the only consultancy in the world with a heritage in data science and business performance, Merkle’s 16,000+ designers, strategists, technologists, and data professionals have been recognized for excellence by top analyst firms for digital experience and marketing, commerce, loyalty services and solutions, data management and activation, analytics and data science, engineering and technology integration, and CRM. An award winner in experience innovation, market research, AI strategy consulting, and creative commerce, Merkle is the #1 global Salesforce agency partner, the 2025 Braze global services partner of the year, the #1 global Google Analytics partner, a global platinum Adobe partner, and a founding global Figma service partner. Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

dentsu

We power the experience economy.

Customer Relationship Marketing (CRM)Enterprise Technology ServicesAnalyticsData SourcingExperience and PersonalizationPerformance MediaCustomer StrategyCustomer LoyaltyAddressable AdvertisingIdentity Resolution

D

merkle.com

10,001+ employees

Business Consulting and Services

Columbia, MD

1988

Privately Held

232k LinkedIn followers

• The Senior Account Manager will join our team to support two accounts, one
• retail and one oil & gas services. In this high‑visibility role, you’ll be the
• primary point of contact for the client, partner agencies, and internal Merkle
• teams—playing a central part in driving partnership success. You’ll maintain
• strong client relationships by delivering exceptional service, creating value,
• and bringing a polished, solutions‑oriented approach to every interaction.
• As the Senior Account Manager, you’ll lead the day‑to‑day execution of our
• clients’ marketing strategies. This role is highly collaborative, requiring
• close partnership with key client stakeholders as well as cross‑functional
• Merkle teams. You’ll serve as the connective tissue between groups to ensure
• seamless execution, clear communication, and alignment with business goals.
• Your leadership in managing timelines, deliverables, and support activities will
• directly impact both client success and Merkle’s continued growth. This is a
• hybrid opportunity and reports to the Senior Account Director.
• Build and maintain strong, trusted relationships with client stakeholders and
• cross-functional Merkle teams
• Ensure all campaign schedules, scopes, and processes are clearly defined,
• communicated, and followed
• Lead internal and external client meetings
• Manage the accuracy, timeliness, and quality of all client deliverables
• Provide leadership, clarity, and guidance to cross-functional delivery teams
• Maintain an understanding of the broader account strategy to inform execution
• and team alignment
• Clear understanding of client goals to disseminate information to the
• appropriate parties for execution

• 5+ years related agency experience, specifically within digital marketing or
• marketing operations
• Demonstrated success managing client relationships and leading
• cross-functional teams
• Proven ability to manage multiple projects simultaneously with exceptional
• attention to detail
• Excellent communication, organization, and meeting management skills

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid parental leave.
• At dentsu, we believe great work happens when we’re connected. Our hybrid way of
• working combines remote flexibility with regular in-person collaboration to
• spark ideas and strengthen our teams. Many of our employees who live within
• commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New
• York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days
• per week including one Team Day. The minimum number of days may vary by office
• and role. Dentsu may designate other HQ or Hub offices at any time. Those who do
• not live near an office may be designated as a remote employee, depending on the
• role and business needs. Regardless of your work location, we expect you to be
• flexible to meet the needs of our Company and clients, which may include
• attendance in an office from time to time.
• Dentsu also complies with applicable state and local laws regarding employee
• leave benefits, including, but not limited to providing time off pursuant to the
• Colorado Healthy Families and Workplaces Act, in accordance with its plans and
• policies.  For further details regarding Dentsu benefits, please visit
• www.dentsubenefitsplus.com [https://www.dentsubenefitsplus.com].
• To begin the application process, please click on the “Apply” button at the top
• of this job posting. Applications will be reviewed on an ongoing basis, and
• qualified candidates will be contacted for next steps.