Customer Success Manager

About MongoDB Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our modern database platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses. To learn more, visit mongodb.com.

MongoDB

Think outside rows and columns.

open sourcedatabasesmongodband software developer

M

mongodb.com

5,001-10,000 employees

Software Development

New York, NY

2007

Public Company

936k LinkedIn followers

Raised $311M

• As a Customer Success Manager, you are the trusted advisor helping customers
• navigate their journey on MongoDB. You’ll be responsible for maximizing customer
• lifetime value and success for a portfolio of accounts, acting as a strategic
• connector between your customers and the right resources at the right time to
• achieve their unique business goals. You’ll drive customer retention, revenue
• realization, and advocacy. You’ll build deep relationships, understand customer
• needs inside and out, and seamlessly navigate account team and internal
• resources to deliver real, measurable impact where your customers need it most.
• Proactively identify risks and ensure deployment health by advising on best
• practices and operational strategies. Deliver optimal solutions to critical
• customer challenges, accelerating time-to-value and guiding customers to
• achieve their business goals through their MongoDB deployments
• Conduct comprehensive customer business reviews, analyzing technical health
• and operational performance while translating insights into value-based
• outcomes. Partner with technical and business leaders to align on objectives
• and champion mutual success plans that foster growth and retention
• Own elements of the account plan that drive customer maturity and lifetime
• value, retention, and revenue realization. Proactively manage a portfolio of
• customers across various stages of the journey, creating and executing
• strategies to maximize value realization, advocacy, and long-term success
• Track and report progress against key business outcomes, forecast revenue
• retention and realization to senior leadership for business predictability,
• and identify new opportunities to expand customer impact, collaborating with
• presales teams to support growth
• Maintain meticulous hygiene in internal systems to ensure a single source of
• truth for customer insights and accurate territory analysis. Leverage
• AI-driven tools to streamline daily workflows, improve productivity, and
• optimize customer success outcomes
• insights to inform MongoDB’s product roadmap and coordinate across Sales,
• Product, Services, Support, and Training teams to drive customer health,
• satisfaction, and value realization
• Connect customers with the right internal resources, including Marketing
• programs and Executive Sponsor engagement, while contributing learnings from
• customer interactions to strengthen team success and maximize customer value

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g.,
• Technical Customer Success, Solutions Architecture/Engineering, Professional
• Services/Implementation, Technical Account Management) for a deeply
• technical, ideally consumption-based, product
• Accountability: 3+ years experience being accountable for customer health and
• revenue realization for a defined book of business for Enterprise/High Tech
• customers
• Communication: Excellent verbal and written skills with the ability to
• influence technical and business outcomes
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent
• technical work experience
• MongoDB is built for change, empowering our customers and our people to innovate
• at the speed of the market. We have redefined the data platform for the AI era,
• enabling builders to create, transform, and disrupt industries with software.
• MongoDB’s unified data platform, the most widely available, globally distributed
• data platform on the market, helps organizations modernize legacy workloads,
• embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is
• the only globally distributed, multi-cloud data platform and is available across
• AWS, Google Cloud, and Microsoft Azure.
• With offices worldwide and over 67,000 customers, including 75% of the Fortune
• 100 and AI-native startups, relying on MongoDB for their most important
• applications, we’re powering the next era of software.
• Our compass at MongoDB is our Leadership Commitment,
• To drive the personal growth and business impact of our employees, we’re
• committed to developing a supportive and enriching culture for everyone. From
• employee affinity groups, to fertility assistance and a generous parental leave
• policy
• MongoDB, Inc. provides equal employment opportunities to all employees and
• applicants for employment and prohibits discrimination and harassment of any
• MongoDB’s base salary range for this role is posted below. Compensation at the
• time of offer is unique to each candidate and based on a variety of factors such
• as skill set, experience, qualifications, and work location. Salary is one part
• of MongoDB’s total compensation and benefits package. Other benefits for
• eligible employees may include: equity, participation in the employee stock
• purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral
• parental leave, fertility and adoption assistance, 401(k) plan, mental health
• counseling, access to transgender-inclusive health insurance coverage, and
• health benefits offerings. Please note, the base salary range listed below and
• the benefits in this paragraph are only applicable to U.S.-based candidates.
• MongoDB’s base salary range for this role in the U.S. is
• $81,000—$160,000 USD

• Equity
• Employee Stock Purchase Program
• Flexible Paid Time Off
• Parental Leave
• Fertility And Adoption Assistance
• 401(k) Plan
• Mental Health Counseling
• Transgender-inclusive Health Insurance
• Health Benefits