Senior Customer Success Manager

About Epidemic Sound Epidemic Sound is the soundtracking partner for global brands, platforms, and professional creators. Our world-class music and sound effects power advertising, marketing, entertainment, and digital products worldwide — reaching billions of people every day. With a direct licensing model that includes all rights, Epidemic Sound makes it simple for businesses to use music safely, globally, and at scale. Beyond licensing, we provide modern soundtracking tools and curated solutions that help brands build consistent, emotionally resonant audio across every touchpoint — from campaigns and content to apps, experiences, and internal use. Our catalog is continuously created in collaboration with a global community of artists, composers, and producers, whom we support both creatively and financially. The result: fresh, high-quality music across every genre, designed for how brands and creators actually work today.

Epidemic Sound

Unlock more magic with music, sound effects and soundtracking tools. All rights included. Publish worry-free, worldwide.

Royalty free musicMusic LicensingMusic SubscriptionsYouTubeMusic/TechCreator EconomyContent CreationSoundtrackingand Sonic Branding

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E

epidemicsound.com

501-1,000 employees

Technology, Information and Internet

Stockholm

2009

Privately Held

47k LinkedIn followers

Raised $508.9M

• Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across your assigned portfolio.
• Identify new upsell and expansion business opportunities and collaborate with your Growth Manager to consultatively scale accounts over time.
• Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for accounts flagged with churn risk.
• Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
• Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.

• 6+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS or media industries.
• Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
• Track record of leading multi-brand rollouts across large enterprise customers and turning around adoption when it stalls.
• Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.
• It would also be music to our ears if you have
• Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.
• We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
• Ready to make the world feel your work? Please apply, in English.