Digital Customer Success Manager

About Epidemic Sound Epidemic Sound is the soundtracking partner for global brands, platforms, and professional creators. Our world-class music and sound effects power advertising, marketing, entertainment, and digital products worldwide — reaching billions of people every day. With a direct licensing model that includes all rights, Epidemic Sound makes it simple for businesses to use music safely, globally, and at scale. Beyond licensing, we provide modern soundtracking tools and curated solutions that help brands build consistent, emotionally resonant audio across every touchpoint — from campaigns and content to apps, experiences, and internal use. Our catalog is continuously created in collaboration with a global community of artists, composers, and producers, whom we support both creatively and financially. The result: fresh, high-quality music across every genre, designed for how brands and creators actually work today.

Epidemic Sound

Unlock more magic with music, sound effects and soundtracking tools. All rights included. Publish worry-free, worldwide.

Royalty free musicMusic LicensingMusic SubscriptionsYouTubeMusic/TechCreator EconomyContent CreationSoundtrackingand Sonic Branding

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E

epidemicsound.com

501-1,000 employees

Technology, Information and Internet

Stockholm

2009

Privately Held

47k LinkedIn followers

Raised $508.9M

• Drive high-volume customer adoption and retention through automated, digital-led engagement strategies and one-to-many programs.
• Act as a digital advisor for a diverse portfolio, helping creators from brands to digital publishers maximize the value of our music and sound effects.
• Be the face of Epidemic Sound to this customer cohort as required, but adopt a digital first scaled motion to take customers through phased journeys of adoption, retention, development etc.
• Analyze usage data and engagement metrics to proactively identify churn risks and implement scalable mitigation tactics.
• Partner with Growth Managers to highlight expansion opportunities within your portfolio, directly impacting our revenue growth.
• Collaborate with the CRM, Finance, and Legal teams to ensure seamless and efficient service delivery

• 4+ years of experience in Customer Success, Account Management, or commercial roles within a SaaS or Media environment.
• Proven track record of managing a high-volume portfolio using a digital-first or "one-to-many" support model.
• Advanced proficiency in data analysis and the ability to turn metrics into actionable retention strategies.
• Track record of meeting or exceeding retention and expansion targets consistently.
• Exceptional communication skills in English, with the ability to influence and engage customers through digital channels.
• A proactive, self-starter mindset with the ability to innovate and automate repeatable tasks.
• It would also be music to our ears if you have
• Experience with Planhat, Salesforce, or other Customer Success Platforms.
• We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
• Ready to make the world feel your work? Please apply, in English.

• Commission