P
Information Services · 1 people
Account Manager
Posted 9 Oct
What’s this role about? The Account Manager will manage a portfolio of 10-12 CPG brand clients, serving as a trusted advisor to drive platform value, retention, and expansion. They will also analyze account performance data to provide actionable insights and mentor junior team members.
Boston, Massachusetts
Hybrid
$61K – $90K
Full-time
2-5 years exp
Bachelor degree
Skills required
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Company
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Responsibilities
- Use a deep understanding of how to leverage eCommerce data and expert knowledge of the Profitero tool to help our clients derive significant value from the tool, leading to high satisfaction and uncontested renewals.
- Manage day-to-day account operations (client emails and ad-hoc requests, data accuracy, support tickets, user training, meeting prep for bi-weekly touchpoints and QPRs) efficiently, ensuring a seamless client experience and high levels of customer satisfaction.
- Build and document clear, quantified value stories (ROI, business impact, usage trends) throughout the client lifecycle, arming clients' leadership with the evidence needed to justify continued investment, secure uncontested renewals, and ensure account retention.
- Support upsell and expansion strategy, identifying whitespace within existing accounts, building compelling business cases, and driving cross-sell/upsell conversations to close incremental revenue.
- Act as a trusted advisor, proactively sharing thought leadership, competitive/category insights, and best practices that push clients toward higher-value platform usage and help client change how they think about the data.
- Develop and leverage data-driven insights and analytics to interpret and explain account performance to the client, translating technically-complex concepts and issues across cross-functional teams.
- As a product expert and client representative, providing feedback and guidance to our engineering team to inform the product roadmap and improve tool usability.
- Mentor and coach junior team members, modeling Profitero's proactive, value-first approach to leadership.
Qualification
Customer Service & SupportSalesMarketingData & AnalyticsManagement & Leadership
- 3+ years of prior professional account management/customer success and/or eCommerce/CPG/brand/retailer experience, preferably within a SaaS, product, or technical environment.
- Bachelor’s degree in marketing, technology, or a related field preferred; experience may be substituted.
- Strong analytical skills with an ability to leverage analytics and campaign performance metrics to derive insights and develop data-driven recommendations to help clients make informed decisions.
- Broad understanding of the ecommerce and digital marketing landscape, both inclusive and exclusive to the immediate capabilities of the Profitero product and specific scope of the account remit.
- Ability to identify, synthesize, respond to, and resolve issues and conflicts as they arise.
- High degree of comfort with technology and technical concepts.
- Highly analytical with an ability to leverage analytics and campaign performance metrics to derive insights and develop data-driven recommendations to help clients make informed decisions.
- Sound decision-making ability rooted in agency, client, and industry knowledge.
- Comfort operating with a high level of ownership, autonomy, and accountability.
- An active listener with clear and persuasive verbal and written communication and presentation skills, a high degree of emotional intelligence, and an ability to tell a smart, concise story using data.
- Experience communicating with and presenting to client representatives at all levels on a regular basis.
- A natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals.
- Outstanding organizational skills with an extraordinary attention to detail.
- A high degree of business savvy with a constant eye towards growth.
- Flexible and adaptable with an ability to manage and drive success across multiple concurrent projects and competing priorities.
- A competitive goal-driven self-starter and with the constant drive to exceed expectations.
- Highly collaborative but independently capable.
- Prior experience mentoring and managing more junior team members strongly preferred.
Benefits
- Paid family care
- Adoption assistance
- Surrogacy assistance
- Fertility assistance
- Pet adoption assistance
- Employee assistance programs
- Health and wellness reimbursements
- Tuition assistance
- Paid time off
- Matching gifts programs
- Flexible working arrangements
- Medical coverage
- Dental
- Vision
- Disability
- 401k
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