Global Account Manager

About Ketryx Ketryx transforms the product lifecycle of regulated teams to deliver safer products, faster. Trusted by four of the world’s top five medical device manufacturers, its AI-native continuous compliance platform overlays existing tools to automate documentation, create traceability, and accelerate release cycles—without disrupting existing workflows. Ketryx reduces manual work by 90 percent and closes compliance gaps, elevating speed and quality across the entire product lifecycle. Available on AWS Marketplace.

Ketryx

Develop fast. Stay compliant.

Connected Lifecycle ManagementApplication Lifecycle ManagementIEC 62304Medical DevicesFDAQuality Management SystemISO 13485ISO 1497121 CFR Part 11Traceability

K

ketryx.com

51-200 employees

Software Development

Cambridge, MA

2021

Privately Held

19k LinkedIn followers

Raised $57M

• A mission with impact — where deepening a customer relationship directly means more patients reached by safer products, faster
• Ownership of a portfolio of the world's most sophisticated MedTech and life sciences organizations
• A seat at the table shaping how a growth-stage startup builds its account management function from the ground up
• A product customers already trust — you're growing proven relationships, not creating demand from scratch
• Mentorship and growth from experienced GTM leaders who invest in your long-term development
• Own expansion outcomes across a portfolio of global enterprise accounts, with net revenue retention as a core metric
• Build and maintain multi-threaded relationships with economic buyers, quality/regulatory stakeholders, and end users across each account
• Identify and run expansion opportunities as customers extend Ketryx to new teams, business units, or product lines
• Partner closely with Delivery & Success and Support to ensure accounts are realizing value and any risk is surfaced early
• Develop and maintain account plans that map stakeholders, whitespace, and renewal timelines
• Represent the voice of the customer internally, working cross-functionally with Product and Engineering on roadmap input
• Navigate the complexity of global, multi-region accounts — different buying committees, budget cycles, and regulatory contexts
• Ramp quickly, learn fast, and adapt to the pace and ambiguity of a high-growth startup

Required

• 8+ years of B2B SaaS sales experience, with a consistent track record of exceeding quotas of $2M+
• Proven track record managing and growing complex, multi-stakeholder enterprise accounts
• Ability to grasp extremely complex technical and regulatory concepts quickly
• Strong written and verbal communication, presentation, and interpersonal skills, with the ability to engage senior decision makers
• A results-oriented mindset with a track record of meeting or exceeding retention/expansion targets
• Strong organizational skills and habits — comfortable owning a portfolio of accounts across regions and time zones
• A proactive mindset, eager and open to learn and grow in a fast-paced, startup environment
• Passion for healthcare technology and the ability to connect with leaders in the medical device industry

Preferred

• Previous experience in a startup environment strongly preferred
• Background in Engineering, Life Sciences, or other regulated industry
• Experience managing global or multinational enterprise accounts across multiple regions
• Familiarity with IEC 62304, ISO 14971, FDA 21 CFR Part 11, or other regulated software/quality standards
• Keywords: account management, customer success, renewals, expansion, global accounts, enterprise, client success, MedTech, SaaS, Boston, Cambridge, Kendall Square

• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time
• Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.
• Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that's why we need you!
• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time
• Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.
• Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!