Technical Product Manager – Service Engineering

About PTC PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status Copyright 2025 PTC Inc. and its Licensors. All Rights Reserved

PTC

Product Development SolutionsPLM - Product Lifecycle ManagementCAD- Computer Aided DesignInternet of ThingsApplication Lifecycle ManagementService Lifecycle ManagementSupply Chain ManagementAugmented Realityvirtual realitydigital transformation

P

ptc.co/VLED30oHtEh

5,001-10,000 employees

Software Development

Boston, Massachusetts

Public Company

428k LinkedIn followers

Raised $1B

• Service Information and Arbortext solutions, enabling a connected digital
• thread across the product lifecycle to meet the needs of Service Engineering,
• Technical Publications, Service Execution, and Content Delivery.
• understand business challenges and market opportunities and translate those
• into effectively roadmap and release plans.
• Translate business requirements into epics, user stories, and prioritized
• product backlogs.
• Engage with R&D teams on technical discussions and provide needed guidance on
• implementation approaches and backlog execution through product releases
• activity.
• Evaluate emerging technologies and identify opportunities to leverage AI and
• automation.
• Partner closely with R&D and UX teams to design and deliver innovative and AI
• powered value driven solutions.
• acceptance.
• Support Product launches, Sales enablement, and Go-to-Market activities.
• Collaborate across Product Management, R&D, Sales, Support and Partners.

Required

• inbound skills and ability to translate customer needs into successful
• enterprise solutions.
• Experience with Agile/Scrum methodologies, backlog management, and user story
• development.
• Strong understanding of Product Lifecycle Management (PLM), Manufacturing
• Engineering, Service Engineering, Service Lifecycle Management (SLM),
• Technical Publications.
• Proven implementation experience in service content workflows of enterprise
• software applications - structured content, publishing, content delivery etc.
• Relevant Knowledge of common industry technical documentation standards -
• DITA 2.0 a must, DITA-OTK, Industry 4.0, S1000D, iiRDS, and eIFUs.
• Understanding of cloud platforms (Azure, AWS), REST APIs, microservices, and
• modern SaaS architectures.
• Familiarity with enterprise search, metadata, taxonomy, and information
• architecture.
• Excellent communication and stakeholder management skills.
• Strong passion for AI and emerging technologies.
• Understanding of Generative AI, LLMs, RAG architecture, semantic search,
• vector databases, knowledge graphs, and AI assistants.
• Experience identifying and delivering AI-powered customer solutions.
• Ability to translate AI innovations into product strategy and measurable
• business value.
• Knowledge of AI applications for content creation, translation, knowledge
• management, and service operations.
• Bachelor's degree in Engineering, Computer Science, Information Systems,
• Technical Communication, or a related field.
• Arbortext experience
• 5+ years of experience in Product Management, Technical Product Management,
• Engineering, Solution Architecture, or related disciplines.
• Proven success delivering enterprise software products from concept through
• market adoption.
• Demonstrated ability to work effectively with both highly technical teams and
• executive stakeholders.
• bridges business needs and technical implementation.
• Solves customer problems and delivers great quality product outcomes.
• implementations
• drives innovation and critical thinking.
• influences product strategy across a complex software portfolio.
• speaks credibly with customers, engineers, service leaders, and executives.
• PTC carefully considers a wide variety of factors when determining compensation.
• The anticipated annual salary range for this position is between $112,000 -
• $126,500. The salary range reflects a good-faith estimate of compensation at the
• time of posting. Actual compensation may vary based on a candidate's skills,
• qualifications, experience, and location. Additionally, candidates may be
• eligible for a performance-based bonus.  Employees also have the opportunity to
• become a PTC shareholder through our employee share purchase program (ESPP),
• which allows for the purchase of discounted PTC stock. Certain roles may also be
• eligible for participation in our equity programs. Employees may be eligible for
• medical, dental and vision insurance, paid time off and sick leave, tuition
• reimbursement, 401(k) contributions and employer match, flexible spending
• accounts, life insurance, disability coverage and, if you are an office-assigned
• employee, a generous commuter subsidy. All total rewards and benefits programs
• are subject to applicable plan eligibility and other terms and conditions.
• For more information about PTC’s comprehensive benefits, please visit our
• Careers Page.
• Applications will be accepted on an on-going basis.
• This position is not eligible for employment-based immigration sponsorship.
• Applicants must be authorized to work in the United States without requiring
• current or future sponsorship from PTC.
• At PTC, we believe in the power of diverse ideas and perspectives. As a global
• company that values and respects all identities, cultures, and perspectives, we
• strive to create an inclusive PTC for ALL through an environment where everyone
• feels like they belong and are empowered to bring their true, authentic selves
• For more information about PTC’s comprehensive benefits and our AI usage, please
• visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers).
• Applications will be accepted on an on-going basis until the opportunity is
• filled.
• PTC endeavors to make ptc.com/careers accessible to all users. If you would like
• to contact us regarding the accessibility of our website or need assistance
• completing the application process, please contact PTC's Talent Acquisition team
• at TalentAcquisition@ptc.com. This contact information is for accommodation
• requests only and cannot be used to inquire about the status of applications.
• technologies to transform the physical world. It’s about showing up as you are
• and working alongside some of today’s most talented industry leaders to
• transform the world around you.
• If you share our passion for problem-solving through innovation, you’ll likely
• become just as passionate about the PTC experience as we are. Are you ready to
• explore your next career move with us?
• We respect the privacy rights of individuals and are committed to handling
• Personal Information responsibly and in accordance with all applicable privacy

Preferred

• Windchill or comparable enterprise platforms.
• Manufacturing, Aerospace & Defense, Automotive, Industrial Equipment, or
• Medical Device industries.
• Service organizations, aftermarket operations, or technical publications
• teams.

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Sick leave
• Tuition reimbursement
• 401(k) contributions
• Employer match
• Flexible spending accounts
• Life insurance
• Disability coverage
• Commuter subsidy
• Employee share purchase program
• Performance-based bonus