Security and Investigations · 2.5k people
Security Scheduling Manager - National Account
Posted 27 Oct
What’s this role about? Manage electronic schedules and staffing coverage across 22 facilities, addressing attendance issues and operational escalations while minimizing overtime. Maintain employee and shift data, produce labor reports, coordinate with account and field teams, verify required credentials, and document incidents and equipment.
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Company
About Marksman Security Marksman Security was founded in 2003 with the core philosophy of providing excellence in service. Our comprehensive security and building ambassador programs are customized to your community or facility’s needs. We invite you to learn about our staffing solutions and the values that encompass our service delivery model. We provide customized security services in the following vertical markets: Residential Commercial Real Estate Data Centers Industrial & Manufacturing Public Transit Logistics Maritime Healthcare Higher Education Aviation Government Financial Institutions What separates Marksman from other security providers is our unmatched customer service, advanced technology solutions, and superior operational support. Licensed in 20 states and growing: AL: 00327, AZ: 1667008, CA: PPO 120850, FL: B2300228, GA: PSC002343, IL: 122.001484, IN: SG22000002, IA: 1724PS4428, KY: 0155353606, MI: 3801208135, NC: BPN008335P6, NV: 1791B, OH: 20212100396092, OK: 15SGA4542, PA: 6835672, TN: 13187, TX: B09404501, UT: 12850792-6301 VA: 11-17618, WA: 23012476
Marksman Security
Service driven security since 2003.
Responsibilities
- Master Schedule Management: Build, review, and maintain electronic master rosters across 22 facilities (7,000+ weekly billable hours) using automated scheduling software (e.g., WinTeam/HRIS), actively minimizing unbilled overtime.
- Roster Fulfillment & Attendance: Monitor daily check-ins/check-outs, promptly address call-offs, tardiness, open posts, and operational escalations to maintain 100% contractual site coverage.
- Data Integrity & Reporting: Maintain up-to-date employee records, track shift data, and generate weekly labor and operational performance reports for leadership.
- Field & Team Collaboration: Partner closely with Account Managers, field supervisors, and HR to coordinate post assignments, onboarding, site training, and coverage transitions.
- Operational Readiness: Ensure all scheduled personnel hold the appropriate state security licenses and site-specific certifications required for their operating jurisdiction.
- Incident & Equipment Tracking: Accurately document post variances, site emergencies, and field equipment logs.
Qualification
- Education & Experience: High School Diploma or GED required; Bachelor’s degree preferred. Minimum of 2+ years of supervisory experience in security operations, high-volume workforce scheduling, or call center/dispatch logistics.
- Technical Skills: High proficiency with Microsoft Office (Excel, Word, Outlook) and automated scheduling / workforce management platforms (WinTeam, Valiant, or similar HRIS).
- Licensing & Eligibility: Must be at least 21 years of age. Must possess or be able to obtain any applicable state-required security credentials/licenses.
- Communication: Exceptional verbal and written English communication skills; bilingual capabilities are an asset.
- Availability: Flexibility to support operational needs across multiple time zones, including occasional evenings or weekends as dictated by business needs.
- Screening: Must be able to pass a pre-employment criminal background check and drug screening.
Benefits
- Comprehensive Medical and Dental Insurance coverage
- Retirement / 401(k) savings plans
- Direct pathways for leadership training, advancement, and professional growth
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