Sales and Marketing Manager

About Goldfish Swim School - Gilbride Management Group (GMG) Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston. Chris and Jenny took a concept that they formulated with nearly two years of research, and cultivated a business that provides results in the learn-to-swim environment that you simply can’t find anywhere else. Their proprietary curriculum and systems were developed after traveling the country in search of the “best practices” to teach babies and young children how to swim. The first school, in Birmingham, Michigan, opened in 2006, and quickly saw success. Opening its doors with over 500 students at inception, Goldfish currently teaches more than 70,000 students per month across the franchise system. At the beginning of 2008, it made sense to begin the franchising process. As of early 2017, we are currently in the process of expanding franchise opportunities throughout the country and internationally, with over 80 schools open or in development in more than 23 states and Canada. Please visit our website for more information on our locations and to find out how you can open a Goldfish Swim School: http://goldfishfranchise.com http://goldfishswimschool.com

Goldfish Swim School - Gilbride Management Group (GMG)

Business plan assistanceSite selection assistanceAdvertising and marketing supportOperational supportComprehensive trainingSwim Lesson Instructionand Swim Lesson Curriculum Development

G

goldfishfranchise.com

11-50 employees

Health, Wellness & Fitness

Troy, Michigan

Privately Held

9.9k LinkedIn followers

• When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives! And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family. Swim into a life-saving and life-changing opportunity today!
• Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.
• Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
• Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
• Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
• Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
• Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale and promotional items.
• Provides sales and marketing training to all qualified sales staff.
• Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Conducts all the new hire training (front desk based).
• Responsible for the overall cleanliness of the facility.
• Hosts monthly workshops with the employees (front desk related).
• Sets sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.
• Fulfills other duties or responsibilities as assigned by the Employer.

• 2 or more years of Customer Service experience
• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Willing to be trained as a swim instructor- training will be provided.
• Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance