Brother International Corporation

Manager, Key Account Sales, Retail & E-Commerce

Posted 15 Oct

What’s this role about? The Manager, Key Account Sales, manages sales for retail and e-commerce channels by driving revenue through inventory management, promotional strategy, and account relationship building. This role also involves accurate demand forecasting and cross-functional collaboration to ensure consistent messaging and execution of division strategies.

Bridgewater Township, Michigan

Remote

Full-time

5-10 years exp

Bachelor degree

Skills required

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Responsibilities

Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans
Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind
Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national/regional meetings, Quarterly Business Reviews (QBRs), and more
Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans
Plan product assortment, develop plan-o-grams, determine/support product transitions, special offers, stock levels, web developments, and more
Coordinate/support special projects for the Sales teams and customers, as governed by the greatest needs at the time, including, but not limited to: Drive cross-functional collaboration toward placement of non-divisional SKUs; Manage inventory planning and communications for remanufactured machine stock
Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, & product availability
Communicate and collaborate regularly with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise
Complete monthly reports, provide competitive updates, and escalate issues to management
Attend and actively participate in meetings with manager, team, division, and others as scheduled
Stay up to date on current market trends and business applications

Qualification

SalesRetailManagement & LeadershipMarketingCustomer Service & Support

Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field preferred
Managing sales accounts, with an emphasis on driving sales results
Building rapport in a customer/client-facing role
Minimum 4 years Professional experience in a related industry or in learning new products/technology quickly - Preferred
Basic Understanding of the "computer peripheral" area (e.g. Printer/Fax/MFC products and solutions) - Preferred
Basic Knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce) - Preferred
Demonstrated ability to increase sales and close on accounts
Ability to plan and orchestrate events/projects through time management, organization, and follow-up
Ability to collaborate and build strong relationships with internal stakeholders and external clients
Ability to diagnose customer issues & problem-solve for solutions
Communication skills (verbal/written/interpersonal)
Ability to craft and deliver professional presentations to all levels of an organization
This role is a remote field-based role. A fixed office schedule is not an expectation of the position. #LI-Remote
The defined sales territory for this role is Central or Eastern Regions.
Travel is expected throughout the territory up to 60 % of the time, or an average of 6-8 trips per quarter, dependent on business need
The targeted base salary range for this position is $ 75,000.00- $ 95,000.00 per year.
Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Benefits

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
This position is eligible for a $ 22,000.00 sales bonus in annual total at 100% of target, with the opportunity to achieve above 100% dependent on individual performance and in alignment with company sales and bonus plans.
This position is also eligible for a 6.86% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
This position is also eligible for an auto allowance paid monthly in the first pay period of each month. This auto allowance may be used in the employee’s sole discretion but is intended toward maintenance of the employee’s own vehicle they’ll be using for business commuting. This is independent and in addition to the company’s Travel & Entertainment policy, which covers mileage reimbursement and additional business travel expenses.
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/ for 2026 and https://mybenefits.nfp.com/Brother/2027/guidebook/ for 2027.

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