
Software Development · 330k people
Head of Business, Google Customer Solutions, Mid-Market Sales
Posted 5 Nov
What’s this role about? Lead and coach a high-performing sales team to drive growth, engagement, and customer satisfaction for a portfolio of mid-market clients. Collaborate with executive leadership and cross-functional partners to align on business priorities and define future customer interaction strategies.
Skills required
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Company
About Google A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone. Check out our career opportunities at goo.gle/3DLEokh

Responsibilities
- Lead the management, operations, training, coaching, and support of account
- strategists and account executives to deliver on business growth, engagement,
- and customer satisfaction goals for a portfolio of customers.
- Work with the executive leaders to ensure collaboration between the team,
- partner promoters, and cross-functional teams, and align on Google-wide
- priorities.
- Cultivate customer relationships through key C-level meetings and speaking
- engagements.
- Guide and hold team accountable in building and managing effective long-term
- plans with their customers.
- Define the future of customer interaction (e.g., automation, first-party
- data, customer lifetime value, Customer Relationship Management (CRM)
- analysis, online to offline, CRM integrations) and help develop the necessary
- infrastructure and processes.
Qualification
Required
- Bachelor's degree or equivalent practical experience.
- 11 years of sales experience in marketing, consulting, digital media,
- business development, or advertising agencies.
- Experience coaching or developing sales professionals.
- Ability to travel to the office for customer meetings, team meetings and
- training, as required.
Preferred
- MBA degree.
- Experience with or coaching digital campaign management, particularly in
- Google Ads or similar products.
- Experience exceeding sales quotas in digital advertising sales or similar
- field.
- Experience in building relationships with internal and external C-level
- stakeholders, particularly in an advertising or marketing context.
- Experience managing and inspiring high-performance sales teams.
- Experience building a book of business in digital media.
Benefits
- Bonus target
- Equity
- Health insurance
- Retirement benefits
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