Employee Relations Lead

About CLEAR - Corporate CLEAR is the security identity company making experiences safer and easier—physically and digitally. With over 41 million Members and a growing network of partners across the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether you are in the airport, at the stadium, or on your phone, CLEAR connects you to the things that make you, you. CLEAR+ helps you speed through airport security, while CLEAR1 is our enterprise product that powers trusted identity solutions for businesses across healthcare, travel, and financial services. Headquartered in New York City with offices in Austin, TX and Washington D.C., CLEAR’s mission is to strengthen security and create frictionless experiences.

CLEAR - Corporate

You are You.

Biometric TechnologyIdentityCustomer ExperienceDigital IdentityAge Verificationand Digital Trust

C

clearme.com

1,001-5,000 employees

Consumer Services

New York, NY

2010

Public Company

92k LinkedIn followers

Raised $135M

• Own employee and labor relations across your stations: run investigations, dig into root causes, and land on outcomes that are fair, defensible, and consistent, working closely with Legal along the way.
• Lead timely, thorough, and objective workplace investigations involving employee complaints, misconduct, policy violations, and other employee relations matters.
• Coach and advise leaders on corrective action, conflict resolution, policy interpretation, and consistent employment practices, so issues are addressed early and handled appropriately and consistently.
• Manage and ensure consistency in workers’ compensation, leave of absence (LOA), and accommodation cases, including reviewing claims and requests, with our Leave Administrators, Legal, and ensuring decisions align with company policy and applicable laws (e.g., FMLA, ADA, state and local leave laws).
• Support unemployment claims by reviewing separation circumstances, preparing accurate and timely responses, and ensuring documentation supports company decisions.
• Identify employee relations trends across case, claims, leave, and accommodation data, and partner with People leadership to develop proactive solutions that improve accountability, reduce risk, and strengthen the employee experience.
• Partner across People, Legal, and Operations on process improvements and larger initiatives, ensuring ER, leave, accommodation, and claims practices are applied the same way at every station.
• Maintain accurate, confidential case documentation and ensure all ER decisions comply with company policies and applicable employment laws.
• Fewer repeat employee relations issues, and faster, smarter resolution when they do come up.
• Leaders and managers putting the training and programs you build to real use.
• People processes running consistently at every station.
• 5+ years of HR and Employee Relations experience, including real time supporting hourly or frontline teams and handling complex employee relations matters.
• Earning trust with operational leaders quickly, and coaching them through hard calls with good judgment and empathy.
• Reading data and what people are actually telling you, then turning both into action.
• Juggling a lot at once without losing the thread, in an environment that shifts week to week.
• Communicating clearly at every level - whether that's a one-on-one coaching conversation or a room full of station leaders.
• At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.
• We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $100,000 - $140,000, depending on levels of skills and experience.
• The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.
• We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

• Comprehensive healthcare plans
• Family-building benefits
• Flexible time off
• Annual wellness stipend
• Free OneMedical memberships
• CLEAR Plus membership
• 401(k) retirement plan with employer match
• Catered lunches
• Learning and development stipends