
Hospitality · 71 people
Director of Human Resources Operations
Posted 13 Oct
What’s this role about? The Director of Human Resources Operations manages recruitment, compensation, employee relations, and training initiatives while ensuring compliance with legal standards and company policies. They also oversee performance appraisal processes and foster collaborative relationships to improve employee retention and engagement.
Skills required
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Company
About Marriott Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.

Responsibilities
- Position directs and works with human resource employees on recruitment, total
- compensation, employee relations and training and development. Executes against
- objectives outlined in the Human Resource Business Plan and delivers services
- that meet or exceed the needs of employees and enable business success. Ensures
- compliance with applicable laws and regulations as well as Standard Operating
- Procedures.
- Ensures terminated employee files are retained for the required length of
- time.
- Ensures compliance on all human resource audits.
- Ensures proper documentation of all progressive disciplinary action is kept in
- employee file.
- Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment,
- Non-Discrimination, No Solicitation).
- Works with the unemployment services provider to respond to unemployment
- claims.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures employees are treated fairly and equitably.
- Ensures Guarantee of Fair Treatment policy is consistently followed and proper
- documentation is maintained on all disciplinary issues.
- Ensures employees are treated fairly and equitably and that issues are brought
- to resolution.
- Administers property policies fairly and consistently.
- Ensures disciplinary procedures and documentation are completed according to
- Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
- Review Process.
- Communicates changes to the benefit plans in a timely manner.
- Communicates property rules and regulations via an employee handbook.
- Coaches managers on progressive discipline process.
- Participates in the interviewing and hiring of Human Resources employee team
- members.
- Ensures performance evaluations and merit increase paperwork are maintained in
- employee files.
- Manages performance appraisal process (e.g., ensures reviews are conducted in
- a timely manner, increases are processed quickly, and management performance
- appraisal is completed).
- Establishes and maintains open, collaborative relationships with employees.
- Utilizes an “open door” policy to address employee problems or concerns in a
- timely manner.
- Ensures effective employee communication channels are established and active
- in departments.
- Ensures employees establish and maintain open, collaborative relationships
- with their team members.
- Strives to improve employee retention.
- Monitors work environment for signs of union organization.
- Solicits employee feedback.
- Organizes Spirit to Serve Our Communities events.
- At Marriott International, we are dedicated to being an equal opportunity
- employer, welcoming all and providing access to opportunity. We actively foster
- an environment where the unique backgrounds of our associates are valued and
- celebrated. Our greatest strength lies in the rich blend of culture, talent, and
- experiences of our associates. We are committed to non-discrimination on any
- protected basis, including disability, veteran status, or other basis protected
- by applicable law. Marriott International considers for employment qualified
- applicants with criminal histories consistent with applicable federal, state and
- local law.
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to
- experience life. We’re here to open doors and open minds. We are constantly
- inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is
- at our core and has made us renowned for reinventing the norms of luxury around
- the globe. Whatever/Whenever is our culture and service philosophy that brings
- our guests’ passions to life. If you are original, innovative, and always
- looking towards the future of what’s possible, welcome to W Hotels. In joining W
- Hotels, you join a portfolio of brands with Marriott International. Be where you
- can do your best work, begin your purpose, belong to an amazing global team,
- and become the best version of you.
Qualification
- High school diploma or GED; 3 years experience in the human resources,
- management operations, or related professional area.
- OR
- 2-year degree from an accredited university in Human Resources, Business
- Administration, or related major; 1 year experience in the human resources,
- management operations, or related professional area.
Benefits
- Bonus eligible
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