Senior Events Manager

About Marriott Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.

Marriott

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M

marriott.com

201-500 employees

Hospitality

Bethesda, Maryland

1982

Public Company

1k LinkedIn followers

• departments and customer to ensure consistent, high level service throughout the
• pre-event, event and post-event phases of property events. This position
• primarily handles complex events. Ensures a seamless turnover from sales to
• service back to sales. Recognizes opportunities to maximize revenue by
• up-selling and offering enhancements to create outstanding events. Supports and
• acts on behalf of the Director of Event Management or Director of Event Planning
• and Operations in his/her absence. Serves as the event planner’s primary contact
• (following turnover) on property and is responsible for his/her experience.
• necessary.
• Leads pre-event and post-event meetings for assigned groups.
• Identifies operational challenges associated with his/her group and works with
• the property staff and customer to solve these challenges and/or develop
• alternative solutions.
• Manages customer budgets to maximize revenue and meet customer needs.
• Oversees his/her customer experiences from file turnover through the post
• event phase until turnover back to sales.
• Conducts pre- and post-event meetings as required to review/communicate group
• needs and feedback.
• Manages group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• members.
• Up-sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process
• when necessary.
• Acts as liaison between field sales person and customer throughout the event
• process (pre-event, event, post-event).
• Manages revenue and profitability associated with events.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual)
• for his/her groups.
• Reviews billing and payments with clients.
• Interacts with guests to obtain feedback on product quality and service
• levels.
• Handles guest problems and complaints.
• Makes presence known to customer at all times during entire event process.
• Follows up with customer post-event.
• Greets customer during the event phase and hands-off to the Event Operations
• team for the execution of details.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal
• and external) regarding event details.
• At Marriott International, we are dedicated to being an equal opportunity
• employer, welcoming all and providing access to opportunity. We actively foster
• an environment where the unique backgrounds of our associates are valued and
• celebrated. Our greatest strength lies in the rich blend of culture, talent, and
• experiences of our associates. We are committed to non-discrimination on any
• protected basis, including disability, veteran status, or other basis protected
• by applicable law.
• We’re proud to offer a wide range of benefits designed to support you and your
• family, enrich your wellbeing, empower your career, and spark new adventures.
• Benefits eligibility and options may vary depending on employment status,
• position and location. Click here
• When you join the Sheraton family, you become a member of its global community.
• We’ve been a place to gather and connect since 1937. At Sheraton, associates
• create a sense of belonging in more than 400 communities around the world. We
• invite, we welcome, and we connect guests through engaging experiences and
• thoughtful service. If you’re a team player who is excited to
• deliver a meaningful guest experience, we encourage you to explore your next
• career opportunity with Sheraton. Join us on our mission to be ‘The World’s
• Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of
• brands with Marriott International. Be where you can do your best work,
• begin your purpose, belong to an amazing global  team, and become the best
• version of you.

• High school diploma or GED; 2 years experience in the event management or
• related professional area.
• OR
• Management, Hospitality, Business Administration, or related major; no work
• experience required.

• Relocation assistance
• Bonus eligible