Contact Center/CX/BPO - Sales Director - REMOTE ROLE

About NTT DATA Services NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

NTT DATA Services

BIAnalytics and AutomationCloudDigitalApplications ModernizationInfrastructure ManagementSecurity and HostingBPOFinancial Services and InsuranceHealthcare

N

nttdata.com/en-us

10,001+ employees

IT Services and IT Consulting

Plano, Texas

Public Company

793k LinkedIn followers

• NTT DATA strives to hire exceptional, innovative and passionate individuals who
• want to grow with us. If you want to be part of an inclusive, adaptable, and
• forward-thinking organization, apply now.
• We are currently seeking a BPO/Contact Center Sales Executive to join our team
• remotely.
• Center/CX/Business Process Outsourcing and Business Process as a Service
• Specialty Sellers for our Agentic AI Customer Service business. Successful
• candidates will be domain subject matter experts in one or more industries, with
• a proven track record of originating relationships and closing large, complex
• BPO and BPaaS deals. These senior-level sales professionals will create a market
• of buyer relationships with decision makers at or proximal to the C-level and
• will position AI-first BPO/BPaaS transformative service solutions that enable
• their businesses to achieve their Board-level, and Executive level strategic
• outcome goals.
• Market-maker who originates deals proactively. Successful candidates will be
• adept and have a track record of creating demand in the market and
• establishing relationships with decision making buyers of the service.
• Subject Matter Expert (i.e. understands and can articulate the core value
• chain processes and their associated challenges and opportunities for
• transformation) in one or more of the following industries: Technology,
• Utilize a consultative approach to understand the unique challenges,
• dynamics, constraints and goals of the prospect organization and the key
• stakeholders and be able to develop a customized transformative Contact
• Center/CX/BPO/BPaaS proposition, leveraging AI and technology automation that
• considers these factors, as well as the competitive landscape to create
• win/win deals
• Lead the end-to-end sales cycle, (collaborating with solution architects,
• pricing teams, legal, operations, etc.) to structure competitive
• multi-million-dollar ACV (annual contract value) BPO deals, from initial
• prospect engagement through contract negotiation and closure.
• Develop and execute a strategic go-to-market plan to create market awareness
• and demand in collaboration with Managing Director, Business Unit Leaders,
• business unit salespeople and client executives, industry teams, and alliance
• partners, advisor and analyst relations, and marketing.
• Build strong executive-level relationships with prospective decision makers
• and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of
• Operations.
• Stay current on industry and AI/technology trends, competitive positioning,
• and emerging technologies relevant to BPO and digital operations.
• Serve as a thought leader in the market and contribute to brand elevation via
• participation in industry forums, panels, and client advisory boards.

Required

• 8+ years of experience in BPO/Business Process Services sales with a deep
• understanding of transformative outsourcing models.
• 6 years of experience of demonstrated success having sold large, complex,
• global BPO deals (>$20M TCV).
• 6 years of industry experience selling Transformative Customer
• Experience/Customer Service and Industry Specific Core value chain deals
• 5 years of experience working within or selling to Fortune 1000 clients
• within the Technology, Hi-tech, CPG or Retail verticals.

Preferred

• (agentic & generative), analytics, core industry specific administrative
• platforms and automation.
• Entrepreneurial mindset with the ability to navigate matrixed environments
• and influence cross-functional teams.
• Track record of exceeding sales targets and contributing to revenue growth.
• Strong financial acumen and ability to structure complex deal constructs.
• Exceptional executive presence, communication, and relationship-building
• skills.
• NTT DATA is a $30 billion business and technology services leader, serving 75%
• of the Fortune Global 100. We are committed to accelerating client success and
• positively impacting society through responsible innovation. We are one of the
• world's leading AI and digital infrastructure providers, with unmatched
• capabilities in enterprise-scale AI, cloud, security, connectivity, data centers
• and application services. our consulting and Industry solutions help
• organizations and society move confidently and sustainably into the digital
• future. As a Global Top Employer, we have experts in more than 50 countries. We
• also offer clients access to a robust ecosystem of innovation centers as well as
• established and start-up partners. NTT DATA is a part of NTT Group, which
• invests over $3 billion each year in R&D.
• Where required by law, NTT DATA provides a reasonable range of compensation for
• specific roles. The starting pay range for this remote role is $155,290 -
• $287,574.  This range reflects the minimum and maximum target compensation for
• the position across all US locations. Actual compensation will depend on a
• number of factors, including the candidate’s actual work location, relevant
• experience, technical skills, and other qualifications. This position may also
• be eligible for incentive compensation based on individual and/or company
• performance.
• Whenever possible, we hire locally to NTT DATA offices or client sites. This
• ensures we can provide timely and effective support tailored to each client’s
• needs. While many positions offer remote or hybrid work options, these
• arrangements are subject to change based on client requirements. For employees
• near an NTT DATA office or client site, in-office attendance may be required for
• meetings or events, depending on business needs. At NTT DATA, we are committed
• to staying flexible and meeting the evolving needs of both our clients and
• employees. NTT DATA recruiters will never ask for payment or banking information
• and will only use @nttdata.com and @talent.nttdataservices.com email addresses.
• If you are requested to provide payment or disclose banking information, please
• submit a contact us form, https://us.nttdata.com/en/contact-us