
Hospitality · 504 people
Complex Director of People & Culture | Hampton Inn and Courtyard Santa Monica
Posted 21 Oct
What’s this role about? Lead People & Culture operations across two hotels, including recruiting, training, performance reviews, employee engagement, and compliance with employment and safety requirements. Coordinate benefits, leave requests, workers’ compensation and liability claims, scheduling, payroll review, and support for managers resolving associate concerns.
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Company
About Horseshoe Bay Resort Horseshoe Bay Resort is Texas’ premier full-service AAA four-diamond and Conde Nast Readers' Choice award-winning golf resort located on the shores of Lake LBJ only 45-minutes Northwest of Austin, Texas. The 400-room resort is located in the Heart of the Texas Hill Country Wine Region with more than 30 wineries located within 90-minutes of the property. With more than 100,000 square feet of meeting space and picturesque waterfront venues, the resort is renown for destination meetings and weddings throughout the year. The resort host several major events each year including the annual Beer By The Bay Country Music Festival, the Wine Dine and Jazz Festival and the annual Big & Bright - a Hill Country Holiday. For reservations call 877-611-0112 or for meeting and wedding information call 830.598.7880.
Horseshoe Bay Resort
Texas Hill Country Oasis on the shores of Lake LBJ

Responsibilities
- Conduct all mandatory Crescent training programs. Ensure brand training is completed for brand Quality Assurance audit, if applicable. Assist department managers to ensure on the job training is completed in a timely manner.
- Coordinate & monitor hourly and management performance evaluation process. Assist department managers in writing annual performance reviews and developing achievable goals. Ensure merit increases are equitable and processed in a timely manner.
- Support and coordinate all Crescent, People & Culture initiatives & business practices. Create an atmosphere of being the employer of choice.
- Ensure compliance with OSHA regulations and Crescent safety training program. Manage all worker compensation and guest liability claims.
- Assist with the coordination of benefits with Crescent’s benefit administrator for new hires, current & terminated associates. Assist associates with requests for FMLA & personal LOA paperwork and coordinates the collection of insurance premium payments.
- Ensure hotel departments are entering weekly schedules into web-based time keeping software. Provides weekly payroll reports to General Manager and department managers. Assists with processing of weekly/bi-weekly payroll by reviewing department time edits and pay code updates. Reviews & signs off on final pre-transmission report to ensure accuracy of payment for weekly/bi-weekly payroll.
- Support, engage and guide department managers with the assistance of General Manager to develop a positive learning environment. Assists department managers with associate issues or concerns and developing problem resolution strategies.
- Five years' Hotel Human Resources/People & Culture Leadership experience required.
- Demonstrated successfully driving and maintaining high employee engagement.
- Experience conducting training sessions.
- Brand experience is highly desired.
- Union experience required.
- Proficient in financial and accounting procedures.
- Fluency in English language (reading, writing, and speaking) is essential.
- At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Qualification
Benefits
- Operational incentive plan eligibility
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Discounts with our Crescent managed properties in North America for you & your family members
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