Strategic Partnership Manager, SMB

About Wonder Wonder is the mealtime platform built to satisfy every craving without compromise. With options including dine-in, delivery, pickup, and meal kits, Wonder makes every dining experience effortless. With the Wonder app, you can combine hundreds of dishes from the menus of world-renowned chefs in a single order so everyone gets exactly what they’re craving—no more mealtime debates, just fuller plates, and happy eaters. Recognized by Fast Company as one of the “Most Innovative Companies,” Wonder’s portfolio of brands also includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, last-mile logistics platform Relay, and Emmy®-winning media company Tastemade. Together, we're united by a single mission: to make great food more accessible. There has never been a more exciting time to join our world-class team. We’ve brought together people who are changing the way the world eats—with grit, optimism, care, and a little bit of salt, and pepper. And it's just the beginning. Help us become the primary destination for mealtime. We hope you’re hungry.

Wonder

The premiere platform to feed every craving, all in one order.

W

wonder.com

201-500 employees

Food & Beverages

New York

Privately Held

43k LinkedIn followers

Raised $3.2B

• responsible for a portfolio of our most critical accounts in priority markets.
• You will build strong relationships with these partners, who often have custom
• agreements, and conduct regular business reviews to optimize their Grubhub
• accounts. Your goal is to boost new diner acquisition, drive conversion, and
• ultimately prevent churn.
• Develop and execute strategic account plans, leveraging a deep
• understanding of our solutions to drive retention, new diner acquisition,
• and revenue growth.
• Serve as the primary point of contact and an internal advocate for your
• portfolio of strategic accounts, ensuring their needs are prioritized.
• It is an expectation that you provide these accounts with a contact
• number for emergencies. You must be available to them (or provide an
• alternative contact that can be reached) at all times.
• Proactively identify and execute opportunities for upsell, cross-sell, and
• expansion, while also managing the renewal of all partner agreements.
• Partner closely with cross-functional teams—including Sales, Marketing, and
• Product—to deliver tailored solutions and address complex challenges.
• Serve as a trusted advisor by providing data-driven insights and strategic
• guidance to help partners navigate the market and optimize their
• performance.
• Be prepared to travel to meet with top partners and attend key industry
• events.

• Must be in the Boston, MA area or NYC.
• Native-level fluency in English is required.  Candidates fluent in Mandarin
• or Spanish are strongly preferred.
• Bachelor’s Degree or equivalent years of experience and High School
• degree/GED
• 4-6 years of account management or enterprise account management experience.
• Experience working with (or selling to) restaurant owners is a major plus.
• Restaurant experience is also a plus.
• Strong computer skills (MS Office, Google products) with the ability to
• quickly learn new software. Experience with Salesforce.com or similar CRM is
• a plus
• Ability and desire to do whatever it takes to find solutions for merchants.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Confident making outbound dials on the phone.
• Willingness/ability to travel and speak to restaurants in person.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, easily balancing multiple tasks at once;
• self-starter with a strong bias towards action and problem-solving; maximizes
• effectiveness by focusing time in the right areas.
• Outstanding, positive attitude with passion and aptitude for working in a
• fast-paced and fast-growing environment.
• Our hybrid model requires 3 days a week in the office. That said, many team
• members choose to come in more often to take advantage of in-person
• collaboration and connection. You're welcome—and encouraged—to be in the office
• up to 5 days a week if it works for you.
• We reward our Sales positions with competitive pay. For this role, we offer
• uncapped commission with a base salary range as outlined below.
• Massachusetts & New York : $96,960 - $121,200 ( $121,000 - $151,500 OTE Range)
• Wonder uses geographic-specific salary structures, which means the salary
• offered may vary depending on where the job is located. The final salary offer
• will take into account various factors, such as the candidate's skills,
• education, training, credentials, and experience.

• The benefits applicable to this role include a competitive compensation package
• with equity and a 401(k). We also offer a choice of medical, dental, and vision
• plans, company paid short and long term disability coverage, paid time off
• including flexible time off for exempt employees, paid vacation for non-exempt
• employees, and paid sick leave in compliance with applicable law in addition to
• paid parental leave, discounted meals and exclusive perks across the Wonder
• family of brands.
• Eligibility, effective dates, and available plan options vary by employment
• classification and location. To learn more about benefits for this role, visit
• our Careers page here [https://www.wonder.com/careers].
• At Wonder, we build the best teams by hiring with an objective lens — evaluating
• people for their potential while championing diversity, equity, and inclusion.
• We look forward to hearing from you! We'll contact you via email or text to
• schedule interviews and share information about your candidacy.