Manager, Investor Centers Partnerships Real Estate Operations

About Fidelity Investments Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms

• The Investor Center Partnerships is part of Fidelity Real Estate Company and
• encompasses the firm’s retail portfolio which includes 217 branches, spans
• across 38 states and the District of Columbia, and occupies roughly 1.85 million
• SF.
• This role serves as the Fidelity lead for the Central Retail Region, working
• closely with Fidelity's outsourced facility management provider, landlords, and
• vendors to oversee day-to-day operations, service delivery, contract
• performance, and issue resolution. The Manager is responsible for responding to
• facility escalations, coordinating emergency response activities, and ensuring
• timely resolution of operational issues, leading maintenance programs, and
• vendor services support business continuity, operational excellence, and
• exceptional client experience.
• The Manager partners closely with Wealth Leadership, Transactions, Design,
• Finance, Operations, Security, Technology, Procurement, and Engineering Services
• to support regional priorities, capital projects, asset lifecycle initiatives,
• and portfolio improvements.
• organizational skills are essential to successfully manage a diverse portfolio
• while balancing operational needs, business priorities, and cost objectives.
• This role reports to the Director, Investor Center Partnerships Operations.
• Experience managing facilities operations across a multi-site commercial
• and/or retail portfolio.
• Knowledge of commercial building systems, maintenance programs, and vendor
• management.
• Ability to coordinate facility repairs, preventative maintenance, and service
• delivery activities.
• Strong problem-solving skills with the ability to manage escalations and
• critical facility issues.
• Experience supporting capital projects, asset lifecycle initiatives, and
• operational improvements.
• Effective communication and stakeholder management skills across multiple
• business functions.
• Ability to manage competing priorities in a fast-paced environment while
• maintaining high service levels.
• systems.
• Overseeing partner resources managing the day-to-day operations of facilities
• management, cleaning (nightly/weekend, day porter, specialty work), HVAC /
• engineering and critical infrastructure service delivery.
• Ensuring that the outsourced operations alliance partner for the Investor
• Centers provide quality property and facility management services per their
• contractual agreement with a focus on operational excellence.
• Supporting programs and initiatives like refreshes, Capital replacements,
• Green Globe certifications
• Ability to respond to portfolio-level risks and critical asset issues,
• supporting continuity planning and operational resilience initiatives.
• Experience with Corrigo, Power BI, Procore, MS Excel (advance), MS Project,
• Fidelity is transitioning to a full-time onsite working model through a phased
• rollout across regions and roles. Currently, some roles and locations require
• 100% onsite presence, while others require less. Onsite expectations are likely
• to evolve as the rollout continues. This transition does not apply to fully
• remote roles.
• The base salary range for this position is $74,000-141,000 USD per year.
• Placement in the range will vary based on job responsibilities and scope,
• geographic location, candidate’s relevant experience, and other factors.
• Base salary is only part of the total compensation package. Depending on the
• position and eligibility requirements, the offer package may also include bonus
• or other variable compensation.
• We offer a wide range of benefits [https://jobs.fidelity.com/benefits/] to meet
• your evolving needs and help you live your best life at work and at home.  These
• benefits include comprehensive health care coverage and emotional well-being
• support, market-leading retirement, generous paid time off and parental leave,
• charitable giving employee match program, and educational assistance including
• student loan repayment, tuition reimbursement, and learning resources to develop
• your career.  Note, the application window closes when the position is filled or
• unposted.
• Please be advised that Fidelity’s business is governed by the provisions of the
• Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the
• Investment Company Act of 1940, ERISA, numerous state laws governing securities,
• investment and retirement-related financial activities and the rules and
• regulations of numerous self-regulatory organizations, including FINRA, among
• others. Those laws and regulations may restrict Fidelity from hiring and/or
• associating with individuals with certain Criminal Histories.

• Ability to be onsite at Fidelity locations full time.
• Ability to travel up to 25% of the time.
• Supporting critical building shutdowns and providing 24X7 on-call coverage
• for all branch operations disruptions and escalations.

• Health care coverage
• Emotional well-being support
• Retirement plan
• Paid time off
• Parental leave
• Charitable giving employee match program
• Educational assistance
• Student loan repayment
• Tuition reimbursement