Strategic Partnership Manager, SMB

About Grubhub At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder Group, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.

Grubhub

G

grubhub.com

1,001-5,000 employees

Technology, Information and Internet

Chicago, Illinois

Public Company

230k LinkedIn followers

Raised $284.1M

• responsible for a portfolio of our most critical accounts in priority markets.
• You will build strong relationships with these partners, who often have custom
• agreements, and conduct regular business reviews to optimize their Grubhub
• accounts. Your goal is to boost new diner acquisition, drive conversion, and
• ultimately prevent churn.
• Develop and execute strategic account plans, leveraging a deep
• understanding of our solutions to drive retention, new diner acquisition,
• and revenue growth.
• Serve as the primary point of contact and an internal advocate for your
• portfolio of strategic accounts, ensuring their needs are prioritized.
• It is an expectation that you provide these accounts with a contact
• number for emergencies. You must be available to them (or provide an
• alternative contact that can be reached) at all times.
• Proactively identify and execute opportunities for upsell, cross-sell, and
• expansion, while also managing the renewal of all partner agreements.
• Partner closely with cross-functional teams—including Sales, Marketing, and
• Product—to deliver tailored solutions and address complex challenges.
• Serve as a trusted advisor by providing data-driven insights and strategic
• guidance to help partners navigate the market and optimize their
• performance.
• Be prepared to travel to meet with top partners and attend key industry
• events.

• Must be in the Boston, MA area or NYC.
• Native-level fluency in English is required.  Candidates fluent in Mandarin
• or Spanish are strongly preferred.
• Bachelor’s Degree or equivalent years of experience and High School
• degree/GED
• 4-6 years of account management or enterprise account management experience.
• Experience working with (or selling to) restaurant owners is a major plus.
• Restaurant experience is also a plus.
• Strong computer skills (MS Office, Google products) with the ability to
• quickly learn new software. Experience with Salesforce.com or similar CRM is
• a plus
• Ability and desire to do whatever it takes to find solutions for merchants.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Confident making outbound dials on the phone.
• Willingness/ability to travel and speak to restaurants in person.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, easily balancing multiple tasks at once;
• self-starter with a strong bias towards action and problem-solving; maximizes
• effectiveness by focusing time in the right areas.
• Outstanding, positive attitude with passion and aptitude for working in a
• fast-paced and fast-growing environment.
• Our hybrid model requires 3 days a week in the office. That said, many team
• members choose to come in more often to take advantage of in-person
• collaboration and connection. You're welcome—and encouraged—to be in the office
• up to 5 days a week if it works for you.
• We reward our Sales positions with competitive pay. For this role, we offer
• uncapped commission with a base salary range as outlined below.
• Massachusetts & New York : $96,960 - $121,200 ( $121,000 - $151,500 OTE Range)
• Wonder uses geographic-specific salary structures, which means the salary
• offered may vary depending on where the job is located. The final salary offer
• will take into account various factors, such as the candidate's skills,
• education, training, credentials, and experience.

• The benefits applicable to this role include a competitive compensation package
• with equity and a 401(k). We also offer a choice of medical, dental, and vision
• plans, company paid short and long term disability coverage, paid time off
• including flexible time off for exempt employees, paid vacation for non-exempt
• employees, and paid sick leave in compliance with applicable law in addition to
• paid parental leave, discounted meals and exclusive perks across the Wonder
• family of brands.
• Eligibility, effective dates, and available plan options vary by employment
• classification and location. To learn more about benefits for this role, visit
• our Careers page here [https://www.wonder.com/careers].
• At Wonder, we build the best teams by hiring with an objective lens — evaluating
• people for their potential while championing diversity, equity, and inclusion.
• We look forward to hearing from you! We'll contact you via email or text to
• schedule interviews and share information about your candidacy.