
Facilities Services · 97 people
Strategic Account Manager
Posted 13 Oct
What’s this role about? The Strategic Account Manager will build and maintain strong relationships with commercial facility maintenance customers to drive growth and retention. They will manage a portfolio of accounts, identify new service opportunities, and collaborate with operations teams to ensure successful service delivery.
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Company
About AAA Facility Services AAA Facility Services is a full-service Facility Maintenance, Repair, and Construction Firm. In business over 25 years, AAA provides quality service at a competitive cost across the United States. Since our inception in 1995, we have developed into the preferred facilities support option throughout California as well as a premier National Facility Service Provider for a variety of industry sectors. With a combination of In-house support staff placed strategically in regions throughout the US, accompanied by our comprehensive pool of AAA vetted and verified subcontractors assembled over a 20+ year span, AAA executes multi-site facility support with an emphasis on giving our clients a single source for all of their trade service needs. AAA Companies is a WBENC certified Woman Owned Business. Fully licensed, insured, and bonded for Electrical, Plumbing, and General Contracting under our C-10, C-36, and B License #733738.
AAA Facility Services
Your single source solution for construction & facility services

Responsibilities
- Build and maintain strong relationships with facility managers and key customer contacts.
- Serve as the primary relationship manager for assigned accounts.
- Identify opportunities to expand services, trades, and geographic coverage within existing accounts.
- Conduct customer discovery meetings and regular business reviews.
- Develop strategic account plans focused on revenue growth, retention, and customer loyalty.
- Manage sales opportunities and maintain an accurate CRM pipeline.
- Partner with operations and customer service teams to support successful service delivery.
- Assist with contract renewals and customer retention initiatives.
- Provide insight into customer needs, market trends, competitors, and pricing.
- Support regional and national account growth strategies.
- Participate in customer meetings, industry events, trade shows, and networking opportunities.
Qualification
- 3-7+ years of B2B sales, strategic account management, or similar experience.
- Experience in facility maintenance, construction services, property services, building services, electrical, plumbing, or another service-based industry is preferred.
- Strong relationship-building and consultative selling skills.
- Excellent communication, presentation, and negotiation skills.
- Strong business judgement and problem-solving ability.
- Experience with CRM systems and sales pipeline management.
- Ability to identify growth opportunities within customer accounts.
- Self-motivated, organized, and comfortable working independently.
- Bachelor's degree preferred; equivalent professional experience will be considered.
- Approximately 25%-50%, including local and regional customer visits and periodic overnight travel.
Benefits
- Actual base salary will be determined based on experience, qualifications, skills, business needs, and other job-related factors permitted by law.
- In addition to base salary, this position is eligible to earn commission under AAA Facility Services' Sales Commission Agreement, providing additional earning potential based on established performance measures. Specific commission terms, earning conditions, and payment provisions will be provided in the applicable written commission agreement.
- AAA Facility Services offers a comprehensive benefits package designed to support our employees both at work or outside of work, including
- 401(k) retirement plan with company match
- Paid vacation and sick time
- Paid holidays
- Company-paid life
- Professional development and growth opportunities
- Reimbursement for approved business travel expenses
- You'll have the opportunity to help strengthen and expand customer partnerships while working across multiple facility service solutions and markets. We're looking for someone who wants to build relationships, uncover opportunities, and play an active role in our continued growth.
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